I had to stay here while working in Reigate. I'll start with the positives. The staff were friendly enough and the pub over the road 'The Yew Tree' had great food and nice beer. One of our party had to check out almost instantly due to a dust allergy which was our first clue as to the standard of the... More

We stayed here as a family of 4 last year for one night only. We found it to be a a nice comfortable hotel with no problems. I can't comment on the food and drinks as we didn't eat here. Would definitely stay here again if we're in the area.

No problem with hotel - good dinner on Friday night and our room was clean and comfortable. The bathroom seemed newly refurbished. However, if you do need to make an amendment to a booking and have cause to telephone the hotel I suggest that you make sure you make a note of the name of the person who answers the... More

Have been many times for the dinner dances. Exceptional value and a great evening for not a lot of money. The staff have always been friendly and efficient. Thoroughly recommended.

I went to this hotel for two all day meetings in consecutive weeks. The hotel is so badly in need of refurbishment it is a joke! The plant in Reception is on it's last legs. Everywhere was shabby, run down, and sad. The staff were pleasant and tried to be helpful although the Receptionist couldn't be bothered to uncross her... More

This was a business visit to the South Croydon/Reigate area. My time in the hotel was purely of an evening. As a Best Western Diamond member, I am entitled to free room upgrades when available. I know , its a pity that the staff don't and then proceed to book me into the noisiest room in the hotel. Room 215... More

Firstly this hotel can only really be accessed safely by car, I was on foot and it took a good five mins to cross the very busy road with all my luggage - it's directly after quite a sharp bend on one of Reigate's busiest roads. The hotel's entrance is odd, it is situated to the rear of the building,... More

Very dated Downton Abbey. Floors creeked and squealed with every step.Room needs decorating but ok,bed comfy but bathroom needed a re-fit. £ staff members that I noticed friendly and helpful although had to call them to get served at the bar. Evening meal was lovely but limited choice, breakfast was nothing to write home about even Mossies in the mushroom... More

Stayed here over Christmas as we were having a birthday and then Christmas party and bearing in mind that the staff had to work over the holiday period, I could not praise them highly enough (especially John and George) because they went out of their way to help us in every way that we asked (and we asked a lot).... More