We booked 2 rooms for a wedding this weekend. The rooms were absolutely freezing. We arrived at 1pm and asked why no heating in the rooms as very cold and were told that the heating did not come on until 5pm. No heating in bathrooms at all so did not shower as it was so cold. Cold in night as... More

We stayed at this hotel over the weekend. My wife and I had a tiny room that was intended to be a single room.The shower did not work and some strange brown sludge came out of the plug hole covering the shower tray. Breakfast was a strange affair with most people waiting up to 30 minutes for coffee and toast.... More

Faulty Towers springs to mind with this place... We got married here in September 2012 and the entire lead up to the wedding was badly organised, and our complaint has not been taken seriously by them. Poor communication skills, not responding to emails, and non existent organisational skills are just a few of the niggles we had with this place...... More

I'd rate this hotel as reasonably good for a Sunday carvery, very good value, but it's not scoring a very good rating in my eyes. I've eaten here three times over the last year. Great choice of roast meats (usually 4), nice choice of veg dishes too - catering for most tastes. Superb pork crackling! Everything a little too salted... More

I've stayed here twice this month (Oct 12). The hotel is a nice old building with a newer annex. I've stayed in both. Rooms are good sizes, beds comfortable, showers are good, decor is OK. Staff polite and efficient. There's a formal restarant and an informal bar area; nice bar food with real ale. Breakfast could be better; too many... More

I stayed at the Preston Cross Hotel while I was on a training course nearby, I chose this hotel because I wanted somewhere secure and comfortable as I was staying alone. On check-in I was a little disappointed that the receptionist answered the phone while processing my paperwork, but while she was busy the manager Alex, accompanied me to my... More

I only stayed two nights at the hotel and I must say that was the place I would like to come back. Very clean, great food, excellent customer service. Very friendly staff (especially two Polish bartenders). Defintely will go back and recommend to my friends and family.

I will start off with the positives, as there is only one... On arrival I was told that there was a wedding at the hotel both nights I was staying, and that I should have been told when I booked. I hadn't been informed, but the woman at reception very kindly looked for an alternate room for me, as the... More

I'm pleased to see that Fawlty Towers lives on! The hotel is a brilliant venue but some of the hotel staff is rude, arrogant and aggressive. When we queried the price of our room we were called liars and that we had been mistaken with the price. We were told £100 on the phone when we booked but the supposed... More