We didn't stay here but came to a wedding ceremony and breakfast for young relations of my family. The whole day was brilliantly organised by, I'm sure, a combination of the bride and her family alongside the people from The Ramada. Talking to others during the day I heard nothing but praise for all the people from The Ramada and...
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Dear Johnnyh591,
Thank for taking the time to highlight your extremely positive experience on Trip Advisor. Wedding are an integral part of our business; to this extent we understand the people factor that contributes to make the day so special to the bridal party and their cherished family and friends who have chosen to celebrate this day with them.
Based...
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Overall, it's not such a bad hotel. I'm in the area for 6 months or so, and have stayed here
three or four times but am unlikely to to make it my permanent "home from home" bacause of a
few annoyances:
Booking process: VERY frustrating, it's really hard to know how to get a good rate and what
the rate...
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Dear LauraE,
Firstly I would like to take this opportunity to congratulate you and Alan on your recent wedding. Thank you for taking the time to share your experience on Trip Advisor, it is great to read about the impact my colleagues have made on your day. Weddings are a very personal experience and it is our belief that individuality...
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Last Saturday my husband and I celebrated our wedding at the Ramada Guildford/Leatherhead. We have nothing but good things to say about the venue, from the lady who lent me a mirror in the morning whilst I was having my hair and make up done to the master of ceremonies who kept everything running to time the staff were fantastic....
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A very pleaseant hotel,great staff fantastic location for surrounding areas
Dear Colinmc,
Thank you very much for your great comments; it is always our pleasure to welcome you to the Ramada Guildford/Leatherhead. We very much look forward to providing a warm welcome in the near future.
Kind regards
Marc Solarz
General Manager
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Was a guest at a recent wedding. Didn't stay, but visited lots of friends rooms to say hello and sneak a quick vodka before the ceremony.
Civil Ceremony was upstairs and the room looked lovely with the covered chairs. Strange twist in the room means that people at the back cannot see the wedding couple.
Bar downstairs for drinks remained...
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Dear Travellercity,
It is always good to receive comments from wedding guests to take their view of the special day. I take note of your comment about the main course service being a little slow; all our food is prepared fresh in order that the tables towards the back of the room receive as good a quality dinner as the...
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I stayed here overnight as I was on a course in the area the next day - I would happily have stayed longer. The staff were all very friendly and helpful, made me feel very welcome. My room (one in the newer part of the hotel I believe) was excellent - good size, clean, well appointed, lovely large comfortable bed....
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Dear Zandrjh,
Thank you for your great feedback, your comments summarise my objective as hotel General Manager. I very much look forward to welcoming you back to the hotel in the not too distant future.
Kind regards
Marc Solarz
General Manager
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Went for an overnight stay and from the reception to check out everyone was helpful. I would particularly pick out the reception staff who were extrememely good and made a goid first impression for the hotel. The rooms were excellent and spotlessly clean with a very comfortable bed. We asked for extra pillows which were bought up immediately. Food and...
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Dear Lanles,
Thank you for taking the time to share such an excellent review on Trip Advisor; I am pleased you enjoyed your stay.
My reception team are a credit to the hotel as I agree it is vital you give a welcoming first impression.
Best wishes
Marc Solarz
General Manager
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More basic than travel lodge and twice the price Room needed decorating Not very clean Four star hotel, but breakfast was a dried up help yourself buffet with no choice of eggs or any fresh to order items. very unimaginative, cheap juice, make your own toast on a poorly performing toaster
Dear Maggie S,
I was really disappointed to read your review and I would like to apologise for the disappointing stay you recently experienced with us.
From reading your comments it sounds very much like you were in one of the few remaining rooms which have not benefitted from an upgrade. As general manager I respect these rooms are a...
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My wife and I were given an overnight stay with champagne afternoon tea and breakfast as a Xmas gift. Staff were lovely and welcoming, room was spacious and clean, afternoon tea was superb as was breakfast. Only disappointing thing was that we wanted to have dinner in the hotel as the menu looked enticing, however there was a wedding ceremony...
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Dear Patrick,
Thank you for your recent feedback I am pleased your stay was good; it is always great to hear when our promotions provide value for money. I am sorry you did not get to experience our restaurant; when we have weddings we aim to have the restaurant open for 8pm at the latest but I note on this...
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I've been staying at the Ramada for 3-4 nights a week for 5 weeks and yesterday was my final night of stay.
I want to mention to Mark ('he's a lovely boss' as I overheard the staff saying!) that I was really impressed with the levels of friendly service on the whole at the hotel.
The bar staff were great,...
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Dear CardiffChrisc,
Thank you for taking the time to post a comment upon Trip Advisor; I will certainly pass my most sincere thanks to Leigh, Kevin and Lauren; they are three fantastic team members who are contributing huge amounts of personality and dedication to my front of house department. Your comment about me was hugely motivational and I have thanked...
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