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All 8 Kingston upon Thames hotels

Antoinette Hotel Kingston upon Thames

3.0 of 5
Beaufort Road, Kingston upon Thames KT1 2TQ, England
Hotel amenities
Antoinette Hotel Kingston upon Thames
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316 reviews from our community

Traveller rating
    96
    105
    46
    41
    28
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Families
46
 
Couples
127
 
Solo
34
 
Business
75
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Marlow, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 of 5 stars Reviewed 16 June 2013 NEW

I was booked in to stay by my company for one night under the proviso that after an end of year celebration in Kingston, any place would do. I'm not sure how much alcohol actually needed to be consumed to make this statement true, as the event didn't finish until 3:30am and I did my best, but sadly the Antoinette... More

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Telford, United Kingdom
1 review
5 of 5 stars Reviewed 10 June 2013

Having made this booking at the last minute as we needed to be near to our daughter who was in Kingston hospital having her first baby we were delighted with all aspects of the Antoinette hotel. The room was lovely and in a quiet location at the rear of the hotel located through a very pretty garden area. We enjoyed... More

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London
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 June 2013

I was recommended this hotel as somewhere to stay in order to attend a friends party in Surbiton. I booked a superior double for me and my partner. The room was huge, 2 single beds and 1 double just for the two of us. However unfortunately there as nothing superior about the furnishings or the tiny dirty and mouldy bathroom.... More

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Alison W, Guest Relations Manager at Antoinette Hotel Kingston upon Thames, responded to this review
18 June 2013

Dear JenP2011, Thank you for taking the time to post a review, as all feedback is greatly valued. I am pleased that you found your room spacious, but am dissapointed to learn that on this occasion it appears that the room was not serviced to our normally high standard, and I thank you for bringing this to our attention. Please... More

Travellers are raving about these Kingston upon Thames hotels

Wisbech, United Kingdom
1 review
5 of 5 stars Reviewed 4 June 2013

We went to the antoinette for our friends wedding. We decided that we would make a short break of it and stayed for four nights.we had a room with a balcony overlooking their excellent gardens. The room we had we could not fault. The bathroom had a bath with shower it was clean and there was constant hot water. Two... More

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Bogota, Colombia
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 3 June 2013 via mobile

I stayed here for five nights. Way too long but then I had no time to change or look for something else. I suppose it all comes down to the room you book. I booked a single room and it was tiny. It was like a small corridor were really only one person could walk in. Tiny shower, tiny uncomfortable... More

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Alison W, Guest Relations Manager at Antoinette Hotel Kingston upon Thames, responded to this review
5 June 2013

Dear JimBta, Thank you for taking the time to post a review, as all feeback is greatly valued, as it helps us strive to achieve the best service levels possible. I am pleased to learn that you found the Reception team helpful, and enjoyed the dishes served in the Bar. Our single rooms represent great value for money, and as... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 June 2013

We stayed here for 2 nights for my dads wedding, the events team were great very organised and helpful. The room on the other hand was not so great. We upgraded to a superior room which was far from superior it had 2 double beds for some strange reason. The room itself smelt funny, the pillows flat as a pancake... More

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Alison W, Guest Relations Manager at Antoinette Hotel Kingston upon Thames, responded to this review
4 June 2013

Dear Hayeleyandrob_11, Thank you for taking the time to post a review, as all feedback is greatly valued. I am pleased to learn that you enjoyed all aspects of your Father's Wedding, and found the staff to be professional and well organised. I was dissapointed to learn that your room did not meet your expectations, and that on this occasion... More

leicester
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 29 May 2013

We stayed 2 nights for a family wedding, the room was nice, large and light, we were in the annexe. We ate in the bar and can recommend the childs burger meal, it was huge and good value, the breakfast was lovely but were a little bemused that on the saturday we werent charged for our childs breakfast yet on... More

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birmingham england
Top Contributor
169 reviews 169 reviews
30 hotel reviews
Reviews in 58 cities Reviews in 58 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed 15 May 2013

I was recovering from a knee replacement operation when I stayed and had been booked into one of the access rooms in the gardens. The room was large and fiercely lit and had an immovable ramp over the steps to its entrance which, as I was on foot and using a stick was difficult to manage. The lock on the... More

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Alison W, Guest Relations Manager at Antoinette Hotel Kingston upon Thames, responded to this review
31 May 2013

Dear Vandasin, Thank you for taking the time to post a review, as all feedback is greatly valued. I am pleased to learn that you enjoyed the varied Full English Breakfast, and bar area. Our accessible rooms were designed with the help of specialists, to ensure that they meet guest's expectations. I apologise that you had difficulty managing the ramp,... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 11 May 2013 via mobile

Being a budget hotel I do not expect luxury but do expect a clean room. On turning down the beds in my room there were lots of small and black hairs.... I asked reception to change the bedding. They tried to change only the duvet cover which I told them it was not acceptable. The wall paper was peeling off... More

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Alison W, Guest Relations Manager at Antoinette Hotel Kingston upon Thames, responded to this review
15 May 2013

Dear GemP85 Thank you for taking the time to post a review, as all feedback whether positive or negative is very much appreciated, as it helps us strive to achieve the best service levels possible. I am sorry to learn that on this occasion, the housekeeping in your allocated room did not meet our normally high standard, which has been... More

Danville, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 May 2013 via mobile

We have stayed here many times over the years but this is the last. There was no hot water and plenty of mold. They gave a room that we could not even get around the bed so they gave another room for the night with a promise they would sort it out the next day. Well they didn't until we... More

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Alison W, Guest Relations Manager at Antoinette Hotel Kingston upon Thames, responded to this review
15 May 2013

Dear Healey22, I am very sorry to learn that you did not enjoy your recent stay at Antoinette Kingston. I would like to thank you for bringing the issues with your room to our attention, and am sorry that on this occasion the room allocated did not meet your expectations. I apologies for the lack of hot water, which I... More

 
 
Antoinette Hotel Kingston upon Thames
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Additional Information about Antoinette Hotel Kingston upon Thames

Address: Beaufort Road, Kingston upon Thames KT1 2TQ, England
Region: United Kingdom > England > South East England > Surrey > Kingston upon Thames
Amenities:
Free High-Speed Internet Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 8 hotels in Kingston upon Thames
Price range (per night): $105 - $161
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Overlooking meticulously maintained gardens, The Antoinette is the largest & most established Hotel in The Royal Borough of Kingston upon Thames with over one hundred bedrooms, secure car parking for 100 cars, landscaped gardens.The Antoinette Hotel is located in a quiet residential area just 10 miles (16 km) outside central London, 10 minutes walk from the centre of Kingston and is only 15 minutes from central London via Surbiton station. ... more   less 
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