Booked a weekend break and paid for at the same time, however due to unforseen circumstances we where unable to make the Friday night, so notified the hotel asap by email. After not hearing anything back from the hotel we rang to see if there would be any price reduction to come back to us, and told no, ask that...
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Dear Alyson67
Thank you for taking the time to post a review, as all feedback is very much appreciated.
I am pleased to learn that you enjoyed our Full English and Continental Buffet Breakfast, and award winning landscaped gardens.
As the Guest Relations Manager, I will personally speak to the team regarding customer care, as I hope you will see...
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