Arrived to be told I hadn't got an en-suite, and had to pay a further £7 for it! I went to bed quite early as a long journeu to be woken up by a member of staff, banging on all doors shouting"'breakfast!", I heard a couple of guests telling the staff member to go away, I opened the door to... More

I normally dont like to give bad reviews, but felt strongly I should for this one. Room: basic, but ok Restaurant The food is ok. Service is TERRIBLE Staff especially the manager - Unbelievably rude!! I never expected this from an Indian, who I have always found to be polite. Go to the restaurant only if you want to be... More

This "Hotel" is above an Indian restaurant and is filthy and smelly.On arrival we paid our money and were handed the key and left to our own devices.We told an Asian man vacuuming the landing that the room was dirty and the fridge not working. He changed the fridge while we were out but it still didn't work and he... More

Stayed here recently with friends. It was the cheapest option in the area and as we only needed a bed for the night and nothing fancy we booked the Raintree. The gentleman that greeted us wasn't terribly friendly, but was very accommodating to our needs and showed us to our room and explained that breakfast would be a packed-breakfast left... More

The Holiday Inn, Kingston upon Thames, was unable to extend my reservation so the Front Office staff recommended the nearby Raintree. I was advised that it was owned by the same person who owned the Holiday Inn property and that it offered a similar standard of accommodation. My high expectations were quickly destroyed when I arrived. The accommodation is basically... More

Firstly I didn't stay here, I live locally, but was looking for a takeaway. So did the usual takeaway call, ordered a simple chicken korma. When I arrive I'm presented with a box of orange sauce and 2 eggs, having complained they told me that I said egg curry which I find hard to believe as I don't like egg... More

The accomodation entrance is on the side of the building which also doubles as the back door to the kitchens. When we arrived we were given the key and told where to go. Inside the external door boxes of takeaway trays were stacked by the wall, the lobby linked the kitchen to a store room and the carpet was black... More

Booked through laterooms.Was told although not ensuite I had sole use of bathroom across the hall. Arrived at 7pm room was not ready and they offered me a free drink. Then later when I dined in the restaurant they charged me for the drink! This b and b is run and staffed by asians.Woke up and went to get washed... More

Although central heating was working the room temperature was 12c (outside temp was 0c). It took about 5 minutes to get hot water in the shower. Had to walk 1/4 mile to the Holiday Inn for breakfast. More