My family stayed here for 4 nights, on arrival we were greeted by the staff who all was really friendly, We had 3 rooms, all of which were on the ground floor an lovely, when my daughters electric went maintanence were there with 5 mins of us reporting it, breakfast was toast jams, cereal, juice, tea or coffee, yes maybe... More

Our family stayed in the hotel for 3 nights. The hotel is really under the refurbishment. But, location is very easy accessible to our friends house. In our room there is some problem about the door lock. So, we are not happy to stay in the hotel but night reception guy is really very helpful. And he helped a lot... More

We stayed in the hotel for 3 nights. The hotel is being renovated and shouldn't be open, if a health and safety officer called, it would be closed down. The hotel was in extremely bad condition. We couldn't use the breakfast room, the breakfast was very poor anyway. The room was freezing and there was very little furniture in it.... More

Where do I start? Got into the room, it was freezing, eventually managed to get the heater on, but you could only feel the heat if you were no more than 6 inches away. Tried putting the tv on but they did not have digital tv or a dish so the only chanel I could pick up was a very... More

We chose to stay at 'The Norfolk House Hotel' as it was cheap for the weekend, but not too cheap that it was nasty. It was very close to the Train station (about 10 minutes down the road, although i would suggest asking for directions before setting off) which was brilliant for getting into the City centre. The room was... More

The hotel is in a terrible area, dangerous at night and very noisy, during the day repair wotks are very loud and is impossible to rest , is far from town center , rooms are small an unconfortable, showe did not work well, very cold or very hot impossible to control, I could hear peaplo next room very easily. No... More

when i first walked in i was greeted by a drunken irate person drinking from a can of beer the staff done nothing to remove him from the reception area.I found the receptionist abrubt. Thw room was ok but more like a childs room the beds had very hard matresses more akin to sleeping on a morgue slab,my room was... More

I had a very pleasent stay at The Norfolk House Hotel. I was upgraded FOC to a double room from a single & the room was better than expected. Location in easy reach of London for theatre trips. Only fault was limited parking. More

On first inspection the room was of ok standard after walking through a maze of corridors. the shower was a good quality power shower. Halfway through the second night all electric and lighting went in our room. Straight away I spoke with reception who advised nothing they could do until morning but did not offer an alternative room. in the... More