The only reason I am not giving it an 'Excellent' review is the lady Coffee Shack downstairs on Sunday 20th May at about 4.45pm was was extremely slow, very rude and couldn't make coffee to save her life. She got the order wrong twice, it took nearly 15 mins to get 3 coffees and by the time we did they... More

What a joke, four adults and two of us had to sleep on a bunk bed!!!! If Ur a group of adults do not book splash landings as they have only got bunk beds In each room. Was not informed of this on the phone other wise would have booked the other hotel. Also The water park shuts at 6pm... More

Paid nearly £700 for two rooms that arent spotless. My bed was rock hard and woke up with major back and neck ache. The food was poor and was like queuing for the January sales, then the rush. However, it's always busy so perhaps I've been unlucky. More

We stayed for 3 nights on a mid week break. The booking process online caused us a problem and when we arrived we had 2 rooms booked (1 paid for and 1 not). The receptionist said it wasn't a problem and cancelled one room. Only when we got our credit card billbafter the trip did we realise hey'd gone ahead... More

Check-in was smooth and efficient. Room clean and tidy! View: the laundry! Room phone does not work. More

My family are Merlin Annual Passholders and therefore are regular visitors to the resort - we aim to stay in the hotels at least once a year, and we still think as a whole, the hotels are great, but the same cannot be said about the benefits you now receive. Not long ago hotel guests received: + Free waterpark &... More

We stayed at the Splash Landings hotel on 19th/20th May in an Ice Age Room (new for this year) and it was absolutely fantastic. The hotel looks a little tired from the outside, but that is where the criticism ends. The staff were some of the most helpful and friendliest I have come across in years. We got there early... More

We booked into the splash landings hotel on a Free Friday basis in May. Which was a fantastic deal!! We got one night in the Splash Landings Hotel with two days theme park tickets for two adults and two children including breakfast for £189.00. I have wanted to stay at the Alton Towers hotel for a long time but it... More

We have just got back from the Splash Landings Hotel at Alton Towers. The hotel room was very bright, clean and well equipped. The food in the hotel was of a very high standard. We also went across to The Alton Towers Hotel for our dinner that was brilliant too. The water park was very enjoyable. Staff were very friendly... More