We have just returned from a long weekend with National Holidays, the hotel is in need of some TLC but on the positive side the staff were really friendly and nothing was too much trouble for them , special thanks to Mirium and Jamie .Our room was clean and had been decorated and had new shower etc so no complaints...
More
Hello there Yorkshire Pudd, Thank you for your kind words, It does mean a lot the the team when they get mentioned in a review. I will ensure Mirium gets to see this.
I hope to be able to welcome you back in the future so you can see some of the improvements that we are making.
Regards
Jamie
More
We went on an National Holiday break one of many we have taken over a number of years this has to be the worst we have ever been on.Checkin was a bit manic as two coaches arrived at the same time and the lift can only take three passengers at a time.We were on the second floor room 56 large...
More
Thank you for taking the time to post your comments regarding your recent stay with us.
We will shortly be refurbishing our public area toilets as a priority as this is an area which needs attention and I will look at addressing your other comments regarding the room.
I am sorry to hear that the entertainment was not to your...
More
We went for a midweek break with National Holidays. Having reviewed Trip Advisor before going, we were a little worries about what to expect.
As it turna out there was no need to worry. The hotel is exactly what Jamie, the General Manager, keeps saying, a Victorian resort hotel with bags of character. Yes it needs some TLC but this...
More
Hi there Bullyleeds,
Thank you for summing up your recent stay with us. It is pleasing to read that you enjoyed yourself, and it was a pleasure talking to you during your stay.
I will thank all of the staff for you and I will also ensure all of the team gets a chance to read your review as I...
More
Just returned from a weekend away at the Royal Esplanade Hotel Ryde. Hotel is as people have said, that it is in need of a refurbishment. Considering what you pay with National Holidays it is value for money, our room was number 52 which looked out over the back of the hotel. The bedding was clean as were the rooms...
More
Hi Alex,
Thank you for taking the time to write a review, I am pleased to see that you enjoyed the meals and you found the staff nice and polite. I would also like to thank you for bringing to my attention some of the issues with your bedroom which I will investigate and rectify.
All in all it is...
More
visited this hotel again this year after going last year.once again we were very satisfied.the hotel is ideally situated on the seafront at ryde and is only a short walk to the high street.the food was good with a decent selection.the entertainment was good.the staff are very good and friendly and attentive.the hotel could perhaps be due a little refurbishment...
More
Reviewed 20 March 2011
Hi Eastlands 10, It was good seeing you again and I am pleased that you were satisfied once again.
From listening to previous reviews it was decided that we needed to invest in the entertainment room as capacity and furniture was an issue and since your stay with us we have had our delivery of new entertainment room and lounge...
More
I have just read the reviews about hotel people saying they had a bad holiday.i do not agree with people puttingthe hotel down we stayed as a party of ten in january and it was very warm in hotel rooms are tired as is the hotel but nothing a bit of tlc would sor t outthe food was excellent breakfast...
More
Reviewed 24 January 2012
Hi Jason, I am glad to hear that you will all be coming back next year as it was a pleasure to have you stay with us. It was a pleasure to read your review as it gives a truthful, genuine account of the type of break that we have to offer.
As I have mentioned previously we are at...
More
stayed here 3 nights over the easter holidays 2012, enjoyed my stay, staff very friendly and competant, food varied from very good on the friday and saturday to appalling on the sunday.
room was very small but had a decent view of the station, the hovercraft terminal and the solent across to Southsea.
the drinks voucher system is simply daft...
More
I am glad you enjoyed your recent break with us and am sorry that you find the vouchers “daft” We have had some excellent feedback from our regular travellers and this has reduced queues considerably and may I add that it is not compulsory to consume all 5 of the vouchers nightly.
I agree that the Isle of Wight is...
More
stayed here over the easter holiday on an all-inclusive with National Holidays. First impression of the Hotel was it is Drab, in need of a refurb and complete re-organisation of the ground floor layout. Our room was fine, sea view, plenty of storage space and the Heating was working. Bathroom was clean only grumble we could not have a shower,...
More
Thank you for your recent review, We are looking at increasing the capacity in our entertainment room and replacing the older furniture due to the nature of our entertainment there is little requirement for a dance floor as our entertainment is that of relaxed style without the need to view certain acts.
I am glad you found the food plentiful...
More
Yes all the other reports you have read on this hotel some are true, but then again some folk like a good moan. We are just back from an Easter break with National Holidays. Good food excellent waitress/waiter service, it was nice to have the bar away from the entertainments for the folk who wanted to talk to one another....
More
It is nice to see an honest review with some honest constructive comments. I apologise for the issue regarding ordering a packed lunch. I will guarantee this will not happen again so as to ensure all of our other guests get the chance to order a lunch for their journey home. I will ensure this can be done at any...
More
again just returned from here, not expecting much as read previous reviews.... Honest here avoid at all costs... It needs closing down and gutting but of course its unable to as coach parties keep going and thats what keeps it afloat... Having to say afloat as cannot be making any money with no repairs been done. Arrived friday tea time...
More
I find your review a little unfair and exaggerated.
I will just say that some of the criticism has been taken on board where necessary and I am really sorry that you did not enjoy your break with us and if your concerns had of been brought to our attention during your stay we would of rectified them for you....
More
If you own or manage Bay Royal Esplanade Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
69 Reviews
195 Reviews
103 Reviews
