Although this Hotel is marketed as Hemel Hempstead it is actually in a suburb called Apsley. We last stayed here about 3 years ago, and there are definite improvements all round, especially with the staff. This time we had two rooms, both were clean, fresh, comfortable and quiet. The breakfast is a buffet help yourself style in a very spacious... More

I'm not sure if this their latest concept but it's fresh and welcoming and we like it. Lots of parking very helpful staff and very clean rooms. THis is one of their bigger venues so creates a nice busy atmosphere.

We stayed here recently for 2 nights while visiting London and the Harry Potter studio tour. We arrived a couple of hours earlier than check in time and were really impressed that our room was available. The rooms are modern and well equipped, more than ample for a couple of nights! The location of this hotels is great too! The... More

after booking via telephone, i arrived at the destination given by operator, to find he had booked me in the wrong holiday inn, the manager was helpfull in offering us a room at this one. But without our origanal evening meals inc. the room was there for cheaper. We travelled with my disbled son, so the lady made sure the... More

Arrived for one night stay to visit family in the area. We were early but told that our rooms would be ready in less than 15 minutes so we waited in the reception area. One hour later still not ready and approached a rather rude member of staff. She could use some training on how to keep customers happy. The... More

We booked a family room and arrived quite late in the evening with extremely tired children. Upon opening the door to our room we were pleasantly surprised to find the sofa bed for the children ready made. There was a choice of pillows and we had two each!. The room itself was immaculate. The breakfast was good quality, fresh and... More

Has the great canalside location (also only a hop skip and jump from Apsley station) given in to complacency? Breakfast was shockingly bad this morning!! Carpet was dirty and staff just didn't care... Hold that thought why I speak to one of their managers... (It seems they all are lol) - wasn't even asked the simple question 'how was your... More

We stayed here because we wanted a hotel that was near to the Harry Potter studio tour. This hotel is perfectly located for it! Only a quick drive away! There is a train station across the road and a canal near the hotel also, which was nice to have a bit of a walk along. There are a few restaurants... More

We stayed here as a base to visiting London and the Harry Potter studios. The train station is literally across the road&trains to London are every half hour - perfect! Rooms were lovely & clean and the bathroom was ace. Only complaint was there's no free wifi in rooms. A really lovely stay.