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Holiday Inn Express Hemel Hempstead

3.0 of 5
Stationers Place | Apsley Lock, Hemel Hempstead HP3 9RH, England
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171 reviews from our community

Traveller rating
    62
    75
    26
    7
    1
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Families
46
 
Couples
37
 
Solo
22
 
Business
45
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hullbridge, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Following my successful weekend at a HEX in Manchester I decided to book for a weekend visiting old friends in Hemel Hempstead. Once again immaculately clean comfortable and modern room. Reception staff were charming and helpful providing forgotten toothpaste and booking us a taxi when we asked for it. Breakfast was good , plenty of choice. Wifi in roooms not... More

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Shropshire, England
Top Contributor
131 reviews 131 reviews
104 hotel reviews
Reviews in 107 cities Reviews in 107 cities
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed 9 May 2013

Although this Hotel is marketed as Hemel Hempstead it is actually in a suburb called Apsley. We last stayed here about 3 years ago, and there are definite improvements all round, especially with the staff. This time we had two rooms, both were clean, fresh, comfortable and quiet. The breakfast is a buffet help yourself style in a very spacious... More

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GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review
12 May 2013

Thank you for taking the time to review your recent stay with us. I am extremely pleased to hear you have seen improvements since your last stay - something which my team and I share the same vision and goal to ensure we exceed our service and standards whenever possible. It is good to hear you find our location handy... More

Newcastle upon Tyne, United Kingdom
Top Contributor
661 reviews 661 reviews
71 hotel reviews
Reviews in 114 cities Reviews in 114 cities
289 helpful votes 289 helpful votes
4 of 5 stars Reviewed 6 May 2013

I'm not sure if this their latest concept but it's fresh and welcoming and we like it. Lots of parking very helpful staff and very clean rooms. THis is one of their bigger venues so creates a nice busy atmosphere.

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Sheffield, United Kingdom
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 6 May 2013

We stayed here recently for 2 nights while visiting London and the Harry Potter studio tour. We arrived a couple of hours earlier than check in time and were really impressed that our room was available. The rooms are modern and well equipped, more than ample for a couple of nights! The location of this hotels is great too! The... More

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See 2 more reviews by Tired-out-dad for Hemel Hempstead
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 May 2013

after booking via telephone, i arrived at the destination given by operator, to find he had booked me in the wrong holiday inn, the manager was helpfull in offering us a room at this one. But without our origanal evening meals inc. the room was there for cheaper. We travelled with my disbled son, so the lady made sure the... More

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GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review
10 May 2013

Dear Anita, thank you for your feedback and may I apologise again for the inconveniences caused. I do hope that after our conversation I have been able to re build your faith in our hotel and brand and that we have resolved the issues to your satisfaction. Please do contact me direct if you have any further comments or queries.... More

Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 May 2013

Arrived for one night stay to visit family in the area. We were early but told that our rooms would be ready in less than 15 minutes so we waited in the reception area. One hour later still not ready and approached a rather rude member of staff. She could use some training on how to keep customers happy. The... More

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GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review
12 May 2013

Dear guest, thank you for our comments and may I apologise for the inconvenience caused to you whilst staying at the hotel. I am sorry that your room took over 1 hour to be made available for you- something which I will bring up with the team to ensure this does not happen again. May I also apologise for the... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 30 April 2013 via mobile

We booked a family room and arrived quite late in the evening with extremely tired children. Upon opening the door to our room we were pleasantly surprised to find the sofa bed for the children ready made. There was a choice of pillows and we had two each!. The room itself was immaculate. The breakfast was good quality, fresh and... More

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GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review
15 May 2013

Thank you for your feedback and review regarding your recent stay. I am pleased that you enjoyed your stay and found us to be great value. We look forward to welcoming you back again soon. Kind regards, Suzannah Richardson More

2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 28 April 2013

Has the great canalside location (also only a hop skip and jump from Apsley station) given in to complacency? Breakfast was shockingly bad this morning!! Carpet was dirty and staff just didn't care... Hold that thought why I speak to one of their managers... (It seems they all are lol) - wasn't even asked the simple question 'how was your... More

Was this review helpful? Yes 1
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review
1 May 2013

Dear Karl Thank you for your comments regarding your recent stay with us. I am very upset to hear that you did not enjoy your stay. Customer feedback is extremely important to us to ensure we improve our service standards so I would like to assure you I will be speaking to my team to discuss the items you have... More

Cornwall UK
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 April 2013

We stayed here because we wanted a hotel that was near to the Harry Potter studio tour. This hotel is perfectly located for it! Only a quick drive away! There is a train station across the road and a canal near the hotel also, which was nice to have a bit of a walk along. There are a few restaurants... More

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Bexbot
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 11 April 2013 via mobile

We stayed here as a base to visiting London and the Harry Potter studios. The train station is literally across the road&trains to London are every half hour - perfect! Rooms were lovely & clean and the bathroom was ace. Only complaint was there's no free wifi in rooms. A really lovely stay.

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Holiday Inn Express Hemel Hempstead
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Holiday Inn Hemel Hempstead M1 J8
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Additional Information about Holiday Inn Express Hemel Hempstead

Also Known As:
Holiday Inn Express Hemel Hempstead Hotel
Holiday Inn Express Hemel Hempstead Hotel Hemel Hempstead
Holiday Inn Hemel Hempstead
Hemel Hempstead Holiday Inn
Address: Stationers Place | Apsley Lock, Hemel Hempstead HP3 9RH, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar/Lounge Business Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Wheelchair access
Hotel Style:
#3 Business Hotels in Hemel Hempstead
#4 Family Hotels in Hemel Hempstead
Price range (per night): $69 - $133
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Choose the well-linked Holiday Inn Express Hemel Hempstead hotel, a short drive from local businesses and 2 minutes' walk from Apsley train station. The inviting Holiday Inn Express Hemel Hempstead is just 10 minutes by car from the handy A4251, M1 and M25. You can take off from London Luton Airport, 25 minutes' drive away, and reach central London in 30 minutes by train from nearby Apsley station. We offer free parking onsite and you can set yourself up for the day with a complimentary Continental breakfast buffet with selected hot items in our comfortable Great Room. Book a meeting for 40 in one of our 4 meeting rooms and stay online with complimentary wireless Internet in our modern Lobby. We're 10 minutes' drive from local companies on Maylands Avenue and Breakspear Way. You can take to the slopes at the The Snow Centre in 5 minutes. Under-18s stay for free when sharing with their parents in one of Holiday Inn Express Hemel Hempstead's welcoming Family rooms. Spend a relaxing evening with friends over drinks or dinner in the Great Room lounge or simply relax in your inviting Guest room with complimentary tea and coffee and your choice of pillows. ... more   less 
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