My wife and I had a Redletters Days voucher and decided to use it for a weekend away for our anniversary, we chose to go to Beales and we are glad we did. Complementary drink on arrival, lovely room, friendly staff and fantastic food in the restaurant. We will definatley be going again. Thank you for a lovely weekend.
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Thank you for your kind comments following your visit to Beales Hotel with a Red Letter days voucher.
Although Hatfield in particular and Hertfordshire in general are not natural weekend break territory (like, say, the Cotswolds), it is surprising how much you can pack into a weekend in this area, from cinema and shopping right across the road in the...
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I stayed in this hotel for 3 nights. I have to say from the outside the building is very beautiful and I like its architecture. When we arrived at midnight we had issues checking in as the receptionist was not prepared at all and we later found out that he was not trained well enough to handle check-ins were the...
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Thank you for your thoughtful and detailed comments following your stay at Beales Hotel.
You are right that we didn't check you in as quickly as we should have been due to the prepaid nature of the reservations voucher. Sorry, and we are addressing this with our team.
Your bedroom has already been repainted following your comments, but I am...
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Friendly reception staff and the room was clean and modern. I was impressed that the room had a controllable radiator and a separate air conditioning unit for cooling which meant I was actually able to control the temperature myself. There was a window which I could open, but was reluctant to as I had a ground floor room. The room...
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Thank you for your kind comments following your stay at Beales Hotel.
I am glad you had a good time and would come back again.
Sorry that the room service phone went unanswered on the first night, and sorry that we had a few teething problems with our server upgrade during your stay - this thankfully was only for one...
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We have just returned from a saturday night at this excellent hotel which was very convenient for an event at the nearby University which my wife was attending.
On arrival, before the usual check-in time, we were very readily given immediate access to our quiet, comfortable and very well cleaned room by a charming English receptionist who proved to be...
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Thank you for your kind comments on Tripadvisor after your stay at Beales Hotel.
I am glad that you used the hotel as a base for a trip to the university - we were delighted to join forces with the University of Hertfordshire fine art department when building the hotel in 2004 - the second and third year students provided...
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We used this hotel as a base whilst in the South over the Christmas period. We have recently moved north and therefore the majority of our family are in and around Hatfield making this the perfect base. Can't fault the hotel, yes it is in a slightly industrial area but the website does not try to deny this fact. The...
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Thank you for your kind comments following your stay at Beales Hotel.
I am glad you had a good stay over the Christmas period while visiting family in the Hatfield area.
I hope that you had a good return trip up north.
We look forward to welcoming you back to Beales Hotel on your next visit to this area.
With...
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Checked into this hotel for one night whilst working in Hatfield.
The hotel is okay with plenty of parking. The hotel is fairly nice inside with a nice restaurant/ bar. Rooms are nice but not fantastic and in my opinion not worth the asking price.
My major complaint comes from the very poor customer service I received when staying here....
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Thank you for taking the time to review Beales Hotel.
I am pleased that you thought the hotel ok, but of course sorry that your shower was not working properly.
At reception, we should of course have offered you another room to shower in, and my team are investigating what went wrong in this case.
If you would like to...
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Trying to find a hotel over Christmas can be problematic, especially it seems when the location is Hatfield in Hertfordshire. We used Hatfield this year as staging point between London and the North where we live. When I searched for a hotel we found few options, although Beales did come top of a relatively short list so this is where...
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Thank you for taking the time to write following your stay at Beales Hotel over Christmas.
I am glad you found you found the location good and the parking easy.
I am sorry that you found your room noisy - I have genuinely not heard of our rooms being described as noisy - in fact most people are very pleasantly...
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Our room was very comfortable, spotlessly clean and very quiet. The staff were all extremely polite and helpful and there was a fantastic choice of food at breakfast. We would certainly stay there again.
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Thank you for your kind comments about Beales Hotel.
I was particularly pleased that you found all the staff so polite and helpful - politeness is a slightly old fashioned virtue that I applaud and is certainly not found everywhere these days.
I was also pleased that you found such a good choice at breakfast, something we have worked hard...
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I have stayed here over a number of years. In the past the service has not been great, but that's definitely improving.
There was a function there on the Friday night and I was given a room on the first floor that unfortunately you could hear the band playing and it was noisy. I phoned reception and they did come...
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Thank you for your kind words about Beales Hotel.
I am glad that overall you enjoyed your stay at the hotel, but am of course sorry that your room was disturbed by function noise and that your early breakfast was not so early after all.
For anyone who is not attending a function at the hotel, I recommend requesting a...
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I had a short but very good experience thanks to hotel standards and personnel
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Thanks for your kind comments about Beales Hotel.
I am glad you had a good stay with us, and I hope you have the chance for a longer visit next time.
With kind regards,
Andrew Beale
Managing Director
Beales Hotels
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