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Mercure Hatfield Oak Hotel

3.0 of 5
Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
Hotel amenities
Mercure Hatfield Oak Hotel
Ranked #2 of 7 hotels in Hatfield
4.0 of 5 stars 95 Reviews
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95 reviews from our community

    Trip type
Traveller rating
    35
    34
    17
    1
    8
Date Rating
Derby
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 28 May 2012 NEW

From start to finish the staff were first class, being attentive but not intrusive. For once this was a hotel which did not appear short staffed.We were on an all-inclusive deal, but were never made to feel awkward about asking for anything. The restaurant evening meals were really nice with a good choice. Breakfasts were enjoyable too, with a selection... More

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hu10 6as
Top Contributor
57 reviews 57 reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 24 May 2012
1
person found this review helpful

yet another business meeting,the service was as good as my last one great check in tried a room service meal,great service and a very tasty meal very well cooked ,the breakfast was also very well served by allison polite fast and efficient another great stay well done!

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London
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 21 May 2012
1
person found this review helpful

We stayed here on an all inclusive package. The hotel is very modern with light and airy public rooms and spacious modern bedrooms. We stayed in rooms at the back of the building which were nice and quiet, although I imagine the ones near the road at the could noisy. The food was excellent allround.As in other reviews the breakfast... More

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London, United Kingdom
Contributor
18 reviews 18 reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 21 May 2012

Party of six stayed 18-19th May. Hotel pleasant and what you would expect from this chain. Where it exceeds all expectations are the staff. A special mention to Winston the on duty manager, nothing was to much trouble and he made sure we were well looked after. This man has a great future in this industry. All staff were friendly... More

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York, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 18 May 2012
1
person found this review helpful

Stayed here for one night to visit my son at the University and go on the Warner Bros tour in Watford. The hotel was clean and the staff were pleasant, especially the staff who served breakfast. The hotel was perfect for our needs and there is a very large car park. Would definitley use this hotel again.

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swansea
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 May 2012

From the arrival to departure, ALL staff were great! We had an all inclusive deal and were prepared for an average stay, after all, it was location more important - we were visiting relatives. I booked a disabled accomodation for Mum and Dad, with room nearby for me. They opened fire door for immediate access to room, carrying our bags... More

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David Cooke, General Manager at Mercure Hatfield Oak Hotel, responded to this review
22 May 2012

Thank you for your kind review. We have a good team here who are passionate about customer service, I was very pleased you thought they were great. We are blessed with a great team of Chefs led by Tomas, and I agree they are amazing. I was sorry to read that you were disturbed during the night by other guests,and... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 May 2012
1
person found this review helpful

Spent a nice 2 day break in this hotel at Easter this year , lovely clean room, friedly staffand the food was first class, when I said that food was good , told new Chef, excellent would use again if in the area without doubt.

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David Cooke, General Manager at Mercure Hatfield Oak Hotel, responded to this review
16 May 2012

Dear Richard, Thank you for your review. I was very pleased to read you enjoyed your stay here at the Mercure Hatfield Oak, finding the rooms clean, staff friendly and food first class. Our passionate team of Chefs led by Tomas joined the hotel in October and are cementing a good local reputation for producing excellent food consistently. We look... More

wickford, england
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 May 2012
2
people found this review helpful

We were on an inclusive deal and were very pleasantly surprised at how good the food is. There is a good selection and the food was well cooked. The waitress was really helpful and friendly. Breakfast was good, dished up in small quantities on the buffet but stocked up pretty quickly and was fresh. Waitress asked if we were going... More

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David Cooke, General Manager at Mercure Hatfield Oak Hotel, responded to this review
11 May 2012

Thank you for your review. I was pleased to read you were suprised how good the quality of our food is, and delighted that you found our waiting staff friendly and polite. I am sorry the seal on the botton of the shower was leaking - my Head housekeeper is checking all rooms and replacing these where required, thank you. More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 May 2012
1
person found this review helpful

A group of 8 stayed 1 night here as part of a golfing weekend. I couldn't fault the hotel in anyway. The rooms were a good size, clean and ready on arrival. The bar area, although small was well staff and were eager to please us. Drinks were not expensive. We had a dael that included breakfast, which was good,... More

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David Cooke, General Manager at Mercure Hatfield Oak Hotel, responded to this review
3 May 2012

Dear Ken, Thank you for your kind review. I was pleased to read you enjoyed your stay Regards David More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 23 April 2012

For a budget traveller this was a perfect place. We lucked out with the room with second floor and windows facing so that we could keep them open during the heat wave. The facilities were very clean (in UK standards) and bathroom had enough towels and toiletries. The hotel bar was comfortable and had a tv (football matches on of... More

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David Cooke, General Manager at Mercure Hatfield Oak Hotel, responded to this review
3 May 2012

Thank you for your review following your stay in May 2011. I was very pleased to read you enjoyed your stay and found found the team to be lovely. You mention a grumpy man and from looking at my team now I presume whoever he was has changed his outlook or perhaps he has left the business. I am happy... More

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Additional Information about Mercure Hatfield Oak Hotel

Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
Price range (per night):* 72 AUD - 146 AUD

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