We recently had an unexpected stay at this hotel, as we were stranded on the A12 after experiencing horrendous snow on our way back from London. The staff were very welcoming and friendly and did everything in their power to assist us. The hotel is modern and clean and breakfast was delicious! I would thoroughly recommend this hotel to anybody...
More
Thank you for kind review.
I'm glad that our night porter looked after you and although there was no room at the inn I'm happy we could offer you the use of our lounge rather than a stable! Thank you also for the kind comments about our breakfast.
I'm pleased to hear you finished your journey safely and we look...
More
Very pleasantly surprised and much nicer than i was expecting of a Best Western. I stayed in room 3 as a business traveller. It turned out to be the bridal suite. It was a lovely room very clean, comfortable bed and spotlessly clean bathroom with large bath and walk in shower. Room service was prompt and a very nice cooked...
More
Thank you for your review of Best Western Ivy Hill, I am glad you enjoyed all of the aspects of your stay and we look forward to welcoming you back next time you are in the area.
Regards
Jason Bartella
Managing Director
More
We recently held our wedding at Ivy Hill and we cannot thank the staff enough for making it a truly memorable and perfect day! The service was fantastic, every detail covered and overseen by Libby who was an absolute professional. Libby ensured any requests were met, managed the proceedings perfectly,but most importantly helped to create a relaxed and welcoming atmosphere...
More
Thank you for taking the time to post such a fantastic review about your wedding day.
I am pleased to hear that Libby and the team ensured that you had the day you had dreamed of. We are very proud of the facilities and service offered at Best Western Ivy Hill and it is always nice to hear that couples...
More
As a general rule, I always avoid 'Best' Western hotels as I find the levels of service and experience differ so greatly that it is impossible to know what you are going to find when you arrive.
I must say the Ivy Hill did not dissapoint, the rooms were large and spacious, the service was friendly and effecient and the...
More
Thank you for your review and I am glad that you enjoyed your stay at Best Western Ivy Hill.
We look forward to welcoming you back next time you are in the area.
Regards
Jason Bartella
Managing Director
More
Stayed here for two nights on a business trip. Overall this is comfortable hotel with reasonable service. The traffic noise was bearable. My only real complaint (and it is a BIG complaint) was when I received the bill on check out I discovered that 10% had been added to the bar bill which included all drinks, food and snacks. This...
More
I was shocked and concerned by the title of your review and when I read it I was further disappointed, whilst I do not like to challenge or question customers I do consider your review to be factually incorrect as we do not hide any of our charges.
The service charge you refer to is clearly displayed in the menu...
More
The room we had was nicely decorated was reasonably sized. The bed was extremely confortable also. The room had typical hotel amenities: TV, iron, tea making facilities. The breakfast was good, although the cooked breakfast was warm not hot.
We experienced lots of little negatives while we stayed here which is why overall we scored the hotel quite low, despite...
More
Thank you for your review and I apologise that the level of service you received did not meet that which you and in turn I would expect. I appreciate you bringing these matters to my attention and I will be investigating.
If you are ever in the area again I would like to welcome you back to show you our...
More
We held my Daughter's wedding breakfast at the hotel together with various family celebrations. The hotel staff have always given us first class service at a reasonable price. Food is well presented.
More
Thank you for your review, I'm glad the team always look after you well and we look forward to welcoming you back.
Jason Bartella
Managing Director
More
I wouldn't ordinarily write a negative review on here but my experience was so infuriating I feel I have to inform others who might be considering it as a venue.
I stayed at the Ivy Hill hotel for the weekend of a wedding (thankfully based at another venue) and was appalled by the service. The bride and groom had visited...
More
Thank you for your review following your recent stay at Best Western Ivy Hill and I can understand your frustrations.
Whilst it in no way excuses the way in which you were treated the V Festival is obviously a very busy time but all of our customers are important to us.
I am disappointed to hear that throughout the booking...
More
I have never made a complaint on this site but now feel compelled to after my recent stay at the Ivy Hill Best Western to attend the joyous occasion of my nephews wedding.
Because we were travelling from London on the day of the wedding, my nephew had arranged an early check-in of 10.30am so we could get ready, and...
More
I would like to apologise that you have not received the standards of customer service I would expect from the staff at one of my venues and I was very disappointed to read your review.
I have looked into the issues you have raised and as we do not seem to have an email address on file for you a...
More
We stayed here as wanted to be somewhere in the vicinity of the A12, the room was big, very clean, a great bathroom, fantastic bed, slept really well, we weren't bothered by noise from A12, the staff were extremely helpfull and I was glad we chose to stay here, a bonus always is having Wi Fi.
More
58 Reviews
82 Reviews
37 Reviews
