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Holiday Inn Brentwood

4.0 of 5
Brook St | M25, Jct 28, Brentwood CM14 5NF, England
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Holiday Inn Brentwood
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Ranked #5 of 6 hotels in Brentwood
3.5 of 5 stars 74 Reviews
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74 reviews from our community

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RAJU007
liverpool
Top Contributor
55 reviews
50 helpful votes
“Good location”
5 of 5 stars Reviewed 16 October 2011
1
person found this review helpful

Located just near the motorway exit. And so easy to find and get into the M25. Spacious clean rooms. Worth booking early to get a good deal. More

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IRees, General Manager at Holiday Inn Brentwood, responded to this review
17 October 2011

Dear raju007 Thank you for taking the time to advise of your recent stay at the Holiday Inn Brentwood. I am pleased that you enjoyed your stay with us and shall share your comments regarding the cleanliness of your room with my Housekeeping team. Once again thank you More

francophileonthemove
London, United Kingdom
Top Contributor
61 reviews
63 helpful votes
“An average hotel but okay for one night”
1 of 5 stars Reviewed 9 October 2011
1
person found this review helpful

The Holiday Inn Brentwood is a rather unattractive 1970's concrete building near to the M25 orbital motorway. It's convenient for business travelers and that's why I stayed there for one night. The staff on reception were helpful and welcoming on arrival and departure but the cheap plastic Christmas decorations being up from the start of October was a bit weird... More

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IRees, General Manager at Holiday Inn Brentwood, responded to this review
17 October 2011

Dear francophileonthemove Thank you for your feed back concerning your stay at the Holiday Inn Brentwood. I am sorry that you were disappointed with regard to the overall service within the Food & Beverage areas and would like to apologise for the failure in the collection of your order and subsequent delivery of your Room Service breakfast. Please be assured... More

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Bambi800
London, England, United Kingdom
1 review
“Room mix ups poorly dealt with”
3 of 5 stars Reviewed 29 September 2011

We were a party of 4 staying here as we were attending an event close by. We had booked in advance and specifically requested two non smoking twin rooms. upon arrivial we discovered that we had been put in double rooms in the smoking section of the hotel. The smell on the corridor was bad enough but when I entered... More

Was this review helpful? Yes
IRees, General Manager at Holiday Inn Brentwood, responded to this review
17 October 2011

Dear Bambi800 Thank you for your feed back concerning your stay at the Holiday Inn Brentwood. I am sorry that you disappointed with regard to the accommodation that was reserved for you upon your arrival, and I would like to fully understand how this occurred, however I am unable to establish this without further detail. Therefore I would appreciate if... More

RandRI
LONDON
Contributor
12 reviews
9 helpful votes
“Almost OK”
3 of 5 stars Reviewed 20 September 2011

This is an OK hotel for the odd night when on business, or maybe for a family if you need to be in the area and can get a good deal. I use the Holiday Inn chain a fair amount and this is one of my least favourite. I feel the rooms need modernisation and sound proofing is poor. Rooms... More

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IRees, General Manager at Holiday Inn Brentwood, responded to this review
17 October 2011

Dear RandRI Thank you for taking the time to review your stay at the Holiday Inn Brentwood. The comfort and enjoyment of all of our guests during their stay is most important to us and therefore would like to offer our apologies for failing on this occasion. To ensure that we are in a position to fulfil your request for... More

cakemaker7
northampton
Senior Contributor
23 reviews
19 helpful votes
“Better than expected.”
4 of 5 stars Reviewed 15 September 2011

We arrived at this hotel hoping that some of the recent reviews were wrong. Check-in was very smooth and professional. We had a room on the ground floor just around the corner from the reception. Not the biggest room we've stayed in, but very clean and comfortable, although the armchair looked a bit battered! Sliding wooden "doors" replace curtains, which... More

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IRees, General Manager at Holiday Inn Brentwood, responded to this review
29 September 2011

Dear Cakemaker7 Thank you for your comments further to your recent stay at our hotel. I am pleased to read that you enjoyed your stay and the facilities throughout the hotel. Your feedback regarding the awkwardness of the location of the teatray, is most welcome, and further to your review i have asked my Housekeeping manager to look at relocating... More

David N
Salisbury, United Kingdom
1 review
“Take Care In Car Park”
3 of 5 stars Reviewed 11 September 2011

Hotel stay was okay, but our car was keyed in the car park and this was not captured on CCTV. Turned into an expensive stay. Will not be returning. More

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IRees, General Manager at Holiday Inn Brentwood, responded to this review
12 September 2011

Thank you for your feed back concerning your stay at the Holiday Inn Brentwood. I am disappointed to learn that you feel the damage to your car occurred during your stay at the Holiday Inn Brentwood, as damage to guest vehicles and any other form of car crime is not an issue that we tend to encounter. However I am... More

grahamP503747
Felixstowe, United Kingdom
Reviewer
4 reviews
1 helpful vote
“Good Hotel.”
4 of 5 stars Reviewed 9 September 2011

Due to my business I tend to work a lot of strange hours,I would like to thank the staff of Brentwood especially the cleaners as the tried their best to fit their duties around me sleeping during the daytime, I must admit it was hard to sleep at times during the day as they had to carry out their tasks... More

Was this review helpful? Yes
IRees, General Manager at Holiday Inn Brentwood, responded to this review
12 September 2011

Dear Guest Thank you for taking the time to advise of your stay at the Holiday Inn Brentwood. It is always a pleasure to learn that the hotel team were successful in delivering a great experience. Thank you More

MissV-MiltonKeynes
Milton Keynes
Senior Contributor
40 reviews
60 helpful votes
“Hiked up price for a non-London hotel”
2 of 5 stars Reviewed 1 August 2011
1
person found this review helpful

I have chosen to stay here on numerous occassions on business. On my latest stay I was appalled at the poor level of customer service and will not be chosing to stay again. On arrival at my room the window was jarred open and I was unable to close it so sought assistance from reception. However reception didn't appear to... More

Was this review helpful? Yes
IRees, General Manager at Holiday Inn Brentwood, responded to this review
1 September 2011

Dear Guest Thank you for your feed back concerning your stay at the Holiday Inn Brentwood. I am sorry that you were disappointed with regard to your overall experience and with regard to your feeling of not receiving value for money within our Food & Beverage areas. I would like to reassure you at the Holiday Inn Brentwood we share... More

AnnK18
Singapore, Singapore
1 review
“Fanastic Stay! We will be back!!!”
5 of 5 stars Reviewed 30 July 2011

We stayed in Holiday Inn Brentwood from 23/07 to 26/07 and enjoyed our experience alot. A very clean & comfortable hotel. A very special mention must be made of Ms Chris who was serving us breakfast everyday. She's such a warm & caring person. She made sure all her guests were well taken care of. She even remembered that my... More

Was this review helpful? Yes
IRees, General Manager at Holiday Inn Brentwood, responded to this review
1 September 2011

Dear Guest Thank you for taking the time to advise of your stay at the Holiday Inn Brentwood. It is always a pleasure to learn that the hotel team were successful in delivering a great experience. Thank you More

LSRuk
UK
Reviewer
3 reviews
29 helpful votes
“Awful - worst hotel experience ever”
2 of 5 stars Reviewed 27 July 2011

Firstly the floor in our room was filthy, we had to ask housekeeping to try and clean the chewing gum off the carpet as soon as we arrived. Secondly the place was like a nightclub with loud, drunk people outside the reception late at night having a cigarette. Our family room was not above the party rooms but the noise... More

Was this review helpful? Yes
IRees, General Manager at Holiday Inn Brentwood, responded to this review
1 September 2011

Dear Guest Thank you for your feed back concerning your stay at the Holiday Inn Brentwood. I am sorry that you were disappointed with regard to your arrival experience and with regard to the noise you encountered. I was concerned to learn that you were awoken due to a fire evacuation and would like to thank you for your constructive... More

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Holiday Inn Brentwood Also Known As

  • Brentwood Holiday Inn
Address: Brook St | M25, Jct 28, Brentwood CM14 5NF, England

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Holiday Inn Brentwood
Brook St M25, Jct 28
Brentwood CM14 5NF
England
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