We recently had a great stay here, even after reading a few of the past reviews! Quite frankly didn't see any evidence to support the claims!
Thank you for looking after my family and I we will most certainly return again
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Good location just off the M25, with plenty of parking, and about 2 miles from the centre of Brentwood. Staff are polite and provided for everything I asked. The gym / swimming pool etc are good.
Improvements required:
- the hotel charges to access WIFI.
- the food is hit and miss in terms of quality, and is overpriced, with...
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Dear Guest
Thank you for taking the time to post your feedback following your recent stay. I am delighted you found our location and facilities to be convenient and that you enjoyed the attentiveness and service of our team members. I also very much appreciate your comments in regards to some suggested improvements. I can assure you that your comments...
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Stayed here for one night with my wife and two children just before New Year, room was ready with sofa bed for the kids, Staff were very polite and professional especially the restaurant staff, would definitely stay here again.
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Dear Guest
Thank you for taking the time to advise of your stay at the Holiday Inn Brentwood.
It is always a pleasure to learn that the hotel team were successful in delivering a great experience.
Thank you
Ian Rees
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we had a night from hell dident get asleep untill 4 in the morning, me and my partner were treated like crimanals, 3 security men confronted my fionce, for walking from my freinds room to our room, then people screaming and banging on our door, the rooms were basic for the price they charge, bath room was gruby, HOTEL FROM...
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Thank you for your feedback regarding your recent stay at the Holiday Inn Brentwood.
At the outset please allow me to express my sincere apologies for the inconvenience caused through the disturbances that you describe during your stay at the hotel.
I was concerned to read of the issues that you raise within your comments, specifically relating to the disturbances...
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Stayed one night for business. Breakfast good, room comfortable, decent bar. Fitness area including pool, sauna and steam room were excellent. Convenient to M25 and surprisingly quiet in the room. Experience was as expected, really...
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Dear Guest
Thank you for taking the time to advise of your stay at the Holiday Inn Brentwood.
It is always a pleasure to learn that the hotel team were successful in delivering a great experience.
Thank you
Ian Rees
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I've been there on a 4 days business trip. This place is a little over average considering the price range. It is somewhat older but has obviously seen some renovations, e.g., the bar and the restaurant. Also my room on the "executive club etage" was quite good although far away from luxury.
They have a gym which is quite good...
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Dear Carlos C
Thank you for taking the time to review your stay at the Holiday Inn Brentwood.
The comfort and enjoyment of all of our guests during their stay is most important to us.
I am disappointed that you did not enjoy your breakfast during your stay, this is normally an area we receive great feedback about, with such...
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Stayed here for 3 nights on business. The hotel was tidy and pleasant though the rooms are in need of some renovation (moudly silicone repairs in the bathroom, damaged power sockets, curtain coming off rail) The mattress was very comfortable. The room in the wing was quiet, despite being close to the main road, apart from when a bunch of...
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Dear LondonKazza
Thank you for your feed back concerning your stay at the Holiday Inn Brentwood.
I am sorry that you were disappointed with regard to your overall experience and with regard to your feeling of not receiving value for money.
I would like to reassure you at the Holiday Inn Brentwood we share a passion to deliver a great...
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Stayed here as very good location as was on a nightout to the Sugarhut in Brentwood! Great stay, ideal location only £6 in taxi to the center. Rooms nice and clean and staff very friendly! Would definitely recommend!
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Dear Haribo16
Thank you for taking the time to advise of your stay at the Holiday Inn Brentwood.
It is always a pleasure to learn that the hotel team were successful in delivering a great experience.
Thank you
Ian Rees
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Unfortunately, I stayed here last Saturday night with my 3 children, as a "pit stop" on a long cross-Channel drive. Around midnight we were woken by shouts and swearing, slamming of doors, rattling of our room door handle, and scuffles in the corridor, which, despite the efforts of 3 security guards, continued until 3.00 am. Disruptive guests are apparantly becoming...
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Thank you for your feedback regarding your recent stay at the Holiday Inn Brentwood.
At the outset please allow me to express my sincere apologies for the inconvenience caused through the disturbances that you describe during your stay at the hotel.
I was concerned to read of the issues that you raise within your comments, relating to the disturbances you...
More
Stayed 1 night whilst in London for an engagement. The hotel was well located and exceeded our expectations. We had a family room and it was superb, clean, tidy, fresh... we even had a free packet of jaffa cakes! The shower was excellent.
The hotel has good facilities (even a gym with jacuzzi/sauna etc) though we didn't make use of...
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Thank you for providing your feedback further to your recent stay at the Holiday Inn Brentwood.
I am delighted that you enjoyed your stay with us and will be pleased to share your comments regarding your bedroom with my Housekeeping team.
I am sorry however that there was some confusion over your request for an alternative pillow; this is disappointing...
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