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BEST WESTERN George Hotel

Station Street, Swaffham PE37 7LJ , England
Hotel amenities
BEST WESTERN George Hotel
Ranked #2 of 2 hotels in Swaffham
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9 reviews from our community

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Date Rating
Leeds, United Kingdom
1 review
3 of 5 stars Reviewed 9 May 2013

The hotel was clean and tidy and my room was a good size,however it did look like it needed to be overhauled.The staff were friendly and the food was quite good though.Ideally located for visiting swaffham.

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Gemma A, Manager at BEST WESTERN George Hotel, responded to this review
13 May 2013

Thank you for your constructive feedback, following your recent stay with us. We know there are some areas and rooms which need upgrading within the hotel and this forms part of a rolling plan since taking over the George Hotel. We hope very soon to bring the hotel back up to it’s 3 star quality. However we pride ourselves on... More

Crowborough, United Kingdom
2 reviews
3 of 5 stars Reviewed 30 April 2013

This hotel is in need of a refurb, food is good as are the staff, however our room had no hot water which was not discovered until the morning when we tried to shower. Ended up with tepid water, when complaining no offer was made to reduce the bill and we had to ask and all that was offered was... More

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Gemma A, Manager at BEST WESTERN George Hotel, responded to this review
13 May 2013

Thank you for your recent review of your stay at the BEST WESTERN George Hotel, Swaffham. We are sorry to learn that there were problems with the hot water to your room. Your comments have been passed on to our maintenance team to investigate and we sincerely apologise for the inconvenience. As we continue our rolling refurbishments of the bedrooms... More

Darlington, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 10 April 2013

Stayed here for 2 nights over Easter and probably won't go back for return visit. The room was a decent size but dark and dingy (low energy lightbulbs were too dim & the horrible dark green walls didn't help). Due to the weather the room was extremely cold (even with the heating on) but luckily there was a fan heater... More

Was this review helpful? Yes
Gemma A, Manager at BEST WESTERN George Hotel, responded to this review
30 April 2013

Thank you for your constructive feedback, following your recent stay with us. We know there are some areas and rooms which need upgrading within the hotel and this forms part of a rolling plan since taking over the George Hotel. We hope very soon to bring the hotel back up to it’s 3 star quality. However we pride ourselves on... More

Brentwood
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 April 2013

We have stayed so many times in the George Hotel swaffham over the years that I have lost count the staff/restaurant/bar/lounge area you cannot fault - but oh dear the rooms are very tired and drab looking now -the room we had over the easter break was probably the worst so far it was cold (even though there was an... More

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Andrew P, Hotel Group Operations Manager at BEST WESTERN George Hotel, responded to this review
24 April 2013

Thank you for your recent review. We know we have some work to do at the hotel and we are at present looking at doing so. We hope to start the refurbishment work very soon. I am sure by the end of the year you will see a great improvement. Once again many thanks. Kind regards More

Southampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 30 March 2013

Stayed here overnight on a business trip. The room was an ok size, but the décor was very tired and dated. When trying to have a shower in the morning, the water was either scalding hot or freezing cold. We had an evening meal in the bar, which was quite good. A good menu selection and generous portions. In summary,... More

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Andrew P, Hotel Group Operations Manager at BEST WESTERN George Hotel, responded to this review
2 April 2013

Many thanks for your ecent review. We have recently purchased the property and we are just about to start some refurbishment work to bring the hotel back up to its 3 star quality along with the Best Western Standards. Please bare with us and I am sure you will see the improvemets soon. Kind regards More

Oxford
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 25 March 2013

We stayed overnight following a party. Beds were hard as we're the pillows. Shower in bathroom literally dribbled and was useless. Had to use the bath which was not as convenient. Room above us was noisy as the floorboards creaked continuously, difficult one to solve I guess in a very old building. No coffee on our tray in bedroom. Glad... More

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Andrew P, Hotel Group Operations Manager at BEST WESTERN George Hotel, responded to this review
26 March 2013

Thank you for your review. My sincere apologies for not meeting with your expectations on this occasion. I was disappoimted to read of your unforunate stay at the George Hotel. I will pass your comments on to my two operational managers at the hotel for their comments. Once again my since apologies. Kind regards More

Bristol
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 11 March 2013

I stayed at this hotel with several members of my family at the beginning of March as we travelled to Swaffham to attend a family event. We had several rooms based in various parts of the hotel. All were larger than expected, comfortable and clean. I was booked into a single room but was allocated a nice double. However what... More

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Andrew P, Hotel Group Operations Manager at BEST WESTERN George Hotel, responded to this review
12 March 2013

Many thanks for your recent positive review I will pass this on to management and staff who will be very please to read your kind comments. Once again many thanks Kind regards More

Colchester
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 25 February 2013

Stayed at the George for one night for a business meeting in the area. The rooms are very tired and in need of some TLC in terms of decor, and there was a terrible draft coming throught he window. It was very cold and the radiator was not cutting it due tot he draft. I spoke to reception and they... More

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Andrew P, Hotel Group Operations Manager at BEST WESTERN George Hotel, responded to this review
28 February 2013

Many thanks for your recent review. We have just recently brought this hotel and we are very hopeful we will be able to resolve all the problems and retain the hard working friendly staff. Once again many thanks Kind regards More

Barnstaple
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 24 February 2013

We checked into The George at late notice and we were given a lovely big comfy room with everything that you would need after a long drive.The price was very reasonable and the staff so friendly and helpful.. The breakfast was not brilliant but good enough .. We would come again without hesitation.

Was this review helpful? Yes
Andrew P, Hotel Group Operations Manager at BEST WESTERN George Hotel, responded to this review
26 March 2013

Many thanks for your recent review. I was pleased to read you had enjoyed your stay and that you would return again to the hotel. I will pass this on to my management and team for their information of which I am sure they will be pleased. Once again many thanks Kind regards More

 
 
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Additional Information about BEST WESTERN George Hotel

Also Known As:
Best Western Swaffham
Swaffham Best Western
Address: Station Street, Swaffham PE37 7LJ , England
Region: United Kingdom > England > East Anglia > Norfolk > Swaffham
Amenities:
Free Parking Pets Allowed Restaurant
Hotel Style:
Ranked #2 of 2 hotels in Swaffham
Price range (per night): $99 - $137
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BEST WESTERN George Hotel
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