This was our first trip to Greece after wanting to experience somewhere else other than Spain. I'm so glad we did as Crete was such a beautiful island. The hotel was located in between Hersonissos and Malia so not noisy at all and only a short 10 min walk to either place. Our apartment was great and was located around... More

This review is a bit late but just got round to writing it, we were at the Grand for the second time in August for 2 week, this time we went with our kids and stayed in the family suit, the service was fantastic just as it had been on our first visit,nice to see that everyone remembered us and... More

We visited this hotel in October this year (and June last year), and found that the food and staff were not as good as last year. The lady at the pool bar was very rude to both myself and my partner several times, in fact we ended up not getting drinks there for the last 4 days of our holiday,... More

Stayed here for 11 nights in September. Stayed half board as not keen on all inclusive option Couldn't fault anything about the hotel. From the time we arrived everyone was so friendly. Our room was lovely, on the ground floor looking out to sea. We had a nice little patio area and we used it several times during our stay.... More

I won't bore you you with a long winded review of this hotel. Just look at all the good ones and I can assure you they are spot on! We stayed all inclusive and it was great value. Hire a car for a few days, go to Spinalonga, swim in a beautiful bay off the back of a boat, visit... More

My wife and I (young mid 60’s) have just returned from a lovely 2 week Half Board stay (23rd September to 7th October) at the Grand Hotel, Hersonissos/Stalis, Crete arranged through Thompson Holidays. We would thoroughly recommend the hotel and Crete. As mentioned in reviews the hotel stands on a hillside (as do others in the area). It is not... More

We have just returned from staying at this hotel between 27/9 and 7/10 and can honestly say that we were not able to find fault with any aspect of the hotel, the staff, the service, the food or the location. The hotel is stunning, with fantastic views of the sea and mountains which surround it. The whole of the complex... More

My wife and I arrived Sunday afternoon to be greeted by a lady receptionist who had difficulty in explaining in English arrival procedures and directions to our accommodation,she then became increasingly irritated as I asked for clarity, no porterage was available as apparently the porter was on her break, the lifts were not functioning and we had to carry our... More

Returned home on 05/10/12 from 2 weeks at the Grand Hotel. Enjoyed every minute. Everyone will tell you the same the Hotels clean and tidy, foods good and staff friendly and talkative, all this is very true but the real value of the hotel is the big picture. Its a great location ( With the exception to be honest for... More