Overall a good experience. Two childrens swimming pools well away from the adults pools, was a big plus. Food variety & presentation excellent, but quality not 5*, talking to other people who had been there before this was definitely an area where cost economies were being made, a child free restaurant would also be an improvement, two adults eating at... More

This is marketed as a 5 start resort with the "Sensatori" experience which is why we're so scathing.There is even a contrived presentation on the first morning telling you that you are going to have a number of Sensatori moments over your time there. These included: Queuing; up to 45 minutes for the restaurant to eat the same reheated, ordinary... More

This is a 5 star in the sense that it's a 5 star family resort, don't go there expecting Mayfair luxury or the Ritz. We had a suite which was huge, staff were very friendly (god knows how you'd annoy them!) although you may have to wait to be sat or for drinks at some of the restaurants. The El... More

The hotel is clean, the staff are friendly and courteous. The food is plentiful and extremely delicious. Can't fault the place at all. Would have liked a swim up pool, but content with my small secluded terrace. Nice to have adult only pools to avoid noisy children, also as a couple we were generally seated away from families during meals.... More

Just back from a week here with my wife, daughter, son in law and grandkids (3 and 4) . We had a family and a double room with an interconnecting door in the 1000 block and this was perfect for the children as they could get access to us without going out into the corridor. (there was a lock on... More

We’ve just returned from a one week stay. We booked through Thomsons (Sensatori resort). The hotel is lovely, maybe not quite as contemporary and modern as Tenerife Sensatori but still lovely. To make this review helpful I’ve split into good points, and room for improvement points! To put the points into perspective, we would return to this hotel. Good points:... More

The whole Thompons sensotori experience was fantastic and would suggest everyone give this one a go. From firstly getting off the plane and being ushered to the personel Sensartori desk, issued with room information and packs, to the efficient Hotel check out and return transfer this hotel and experience was really great. We were met with Champagne and a very... More

We have just returned from a fantastic week at the Atlantica Caldera Palace in Crete booked through Thomsons Sensatori. The hotel complex is lovely - definitely (what I call) 'European' 5 star (but not quite US style 5-star). We had a Family room in block 4,000 which was what I would call a suit as it had a separate bedroom... More

I have only praise for this hotel, its staff and management team. They all worked together to provide us with the best holiday we have had in years. Everyone was friendly, professional and customer focused. The rooms, pools, restaurants and bar facilities were scrupulously clean. Of particular note were the excellent food hygiene standards. The choice and variety of food... More