There's a new manager here who finally seems to have it under control. The hotel is much more appealing now than it was before. Staff is friendlier, rooms are cleaner, food is edible, spa and pool are finally kept in working order. This is a great big change from the last visit I had to make to the area. I've... More

I stayed her twice on business. Once in June 2011 and again in August. My June trip wasn't as bad as August. June 2011 - got there around 530 and they gave me my room key. Room wasn't cleaned. Waited 15 mins before I got a new one. Room was clean but rather stained up carpets. Sheets were never changed... More

Got there at 5:00 and was given a room. It had not been cleaned. Went back to the front desk and waited 15 minutes for a new room. Desk clerk didn't seem to know what she was doing. The second room was also dirty. Finally got a clean room the third try. Booked this hotel partially based on the fact... More

Stayed here on the way back from Florida. Used a coupon for $59. location is very poor, not near restaurants or shopping, but convenient from highway 75. Check in was very slow and we felt the staff did not know what to do. I tried to use the Internet from my cell phone from the lobby, which did not work.... More

I reserved a room block for our wedding guests and had to jump through loops to do so. They spelled our names wrong in the computer so our guests were turned away when they went to check in. They were told "no more rooms were available bc Findlay had a big baseball tournament for the weekend." Some of our guests... More

We only booked a room here for one night and it was the worse hotel stay we've had in a long time. although it is relatively new and the rooms look very nice when you enter, it was horrible. The fitted sheet on the bed would not stay on....it was either too small or drastically shrunk. I spent half my... More

We cancelled our stay here because the pool & hot tub were not in operation. We booked this room through hotels.com, which we frequently use. After 2 weeks there is still no credit on my credit card, although they were quick to charge my account three days before we got there, which I understand is policy! Since we booked through... More

Our family checked in for a baseball tournament along with many other families from the team. The front desk clerk was VERY rude. We decided to go down to the pool. While we were in the pool some lady asked if anyone was staying in room ###. I spoke up and said "yes". She informed us that the front desk... More

To begin with the lady at the front desk could not have been any more rude than she was, she acted as if I interrupted her day! Then she goes and gets the "GM" and she was not at all any better. All I wanted to know was why I had to have a credit card on file I had... More