I stayed at this hotel because it was close to Riverside Hospital. I was to have surgery the next morning and I live a couple hours away from Columbus. The room was ok but the bed was hard. The worst thing was after having surgery and was at home recovering I sent my daughter to get groceries at Krogers and...
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Good Afternoon,
First let me apologize that your stay was not up to your expectations. Please contact the General Manager at the hotel so we can assist in investigating any charges on your account. We are also concerned and want to assure you that security is important to our company.
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The only good thing I will say about the hotel is that they kept my reservation... The room I was in was filthy. The carpet was stained and burned in a no smoking room. There was a dirty recliner in the room that wouldn't recline. The heater made a loud noise all night long, got very little sleep. The dresser...
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First, kudos to management for reading and responding to these reviews. I believe that shows a commitment to the property and a concern for visitors stay.
The location is very convenient to the university however I must agree with other reviewers - peeling wallpaper, stains on the bathroom door, overall in need of a facelift. The buffet breakfast was better...
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My son and I stayed here over Labor Day weekend, as we had tickets to the OSU-Akron football game. The hotel is a bit dated; a local cousin believes it was a Sheraton or a Hilton back in its "glory days". All-in-all, not bad for the money - the room was clean and comfortable, the breakfast buffet was tasty and...
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I was debating between this place and a nearby HIX. This hotel was $120 and the HIX was about $125 with a AAA discount. The reviews about the breakfast made me decide to come here, but given the general quality of the rest of the hotel and my room, I'm not really sure it was worth it. The room is...
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This hotel is OK, not outstanding. It is close to the Ohio State campus. It has a great breakfast buffet. The rooms are fine, but could use a little renovation. There is nothing wrong with this place, but there is little to get excited about.
Thank you choosing to stay with us. We are an older property with a renovation that was completed 8 years ago. We are continuing to keep high standards of cleanliness and our complementary full hot breakfast buffet does add to our value as we look forward to our next renovation. We thank you for your comments and looking forward to...
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We were there for a softball tournament and enjoyed the hotel. The rooms were clean and staff was very friendly. All the facilities were good and the hot breakfast was excellent with a great assortment.
It was a pleasure having you as our guest. We are very happy that your experience with us was a pleasant one. We strive for 100% guest satisfaction. If your travels bring you back to our area we would love to see you again.
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Wall paper peeling. Bath tub looks old and dirty. The front desk rang the phone at 3:00 a.m. so when it rang again at 5:00 I was able to answer it right away because I never got back to sleep after the first call. Nothing but static on the phone. The house staff does a good job cleaning but the...
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As the General Manager of the University Plaza Hotel I would like to extend my sincere apologies regarding the experience you had while staying with us. We had a board in the phone system that went bad and as a result the phone system was randomly calling extensions. We have since replaced the bad board and we are no longer...
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We were very concerned about chosing this hotel basis other reviews. But it was close to OSU and it promised a lot for the money so we risked it. As we drove up to the property we seriously considered driving by. The outside needs a serious facelift. The lobby needed a good vacuum and common areas, especially the ceiling tiles...
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Average in all areas.....Not sure what I was expecting. It probably was a nice hotel 20 years ago, but it is in need of a total refresh. Very value oriented! So you will get what you pay for.
Thank you for your feedback regarding your stay here at the University Plaza. We are constantly striving to maintain the cleanliness of our hotel and also complete repairs that directly affect our guests. We depend on your feedback and we appreciate your continued support when your travels bring you to our area in the future.
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34 Reviews
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