This is my second time staying at Hampton inn & Suites Polaris location. The hotel is the same as i remembered it. Same great big room and i enjoyed their breakfast offering there. The hotel itself still looks clean and new with no sign of wear. It's nearby many retail and food establishments (Polaris Mall) and there are a lot...
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Reviewed 20 July 2009
We were in town for a visit to The Columbus Zoo and decided to stay at this Hampton Inn. Check in was easy, the king room was decent sized. There was an unsightly stain on the chair but rather than complain, we decided to just ignore the chair. The bathroom was huge with a stall shower. Plenty of warm water,...
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Thank you so much for chosing us during your visit to the Columbus Zoo. It is such an asset to our hotel being so close and such an easy drive to the zoo. I apologize that we missed this housekeeping issue in your room, we never want that to happen. I 've shared your comments with our team so that...
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This is a good choice in the Northern Columbus area. The front desk staff was very welcoming and helpful. The hotel had a power outage that damaged the pool pump and a member of the front desk staff took the time to call me early on the day that I would be arriving on my cell phone to inform me...
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Thank you for sharing your review of our hotel here. I am glad to report that the hotel fully recovered from that terrible storm, very quickly. Our desk and reservation agents are always happy to help with directions to help you navigate the growing Polaris area.
Take care and we hope to see you again soon.
Deedee
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Stayed 2 nights at the end of March for a weekend get-away in a king bed suite. The room was clean and had plenty of space. The comfy bed, sofa, and swiveling TV made for a relaxing stay, as did the variety of nearby restaurants and stores. Breakfast was typical Hampton fare, but was maintained wonderfully by the attendants. Additionally,...
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I am so pleased to hear you enjoyed your weekend getaway and that you chose to spend it with us. Polaris is close to so many great things, it is perfect when you are looking for a couple days away.
I hope you feel free to contact me the next time you are in town. We always have great suggestions,...
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My husband and I stayed in a king room at this hotel 4/14 overnight. The bed was comfy and the room was a decent size. The kicker was the bathroom - it was great! A beautiful, large vanity area and a good sized walk in shower! Check in was easy and the staff was very courteous and friendly. The only...
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I am really glad to hear you enjoyed your stay and that you will be back. We do want to do a better job with our breakfast offering. I will share you comments with our managers and food service team members so that we can work on this.
We look forward to seeing you again!
Take care,
Deedee
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I stay at this hotel everytime I make a business trip to Columbus (which has already been multiple stays this year). The staff is great and are always accomodating. Anna and Mindi always do their best to make me feel at home which is always something to look forward to based upon my extensive travel. I would recommend this hotel...
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Thank you so much for the postive feedback! I hope you will continue to let us know how we can keep you coming back! We will continue to do our best to make us your first choice in Polaris!
Take care,
Deedee
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This has been the best hotel I have stayed at. The staff is extremely friendly, especially Anna. They know how to take care of the customers and I will definitely be back!!!!
We do appreciate the time you took to share your experience at our hotel with the tripadvisor community! Our team members are truly dedicated to making you feel welcome and well cared for. Please always feel free to let us know how we can better accomodate you.
Take care,
Deedee
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I have stayed at this property in the past and it was great. Im not sure what has happened since then, but the level of service has decreased dramatically. I was greeted by two girls at checkin (Anna and Mindy I think?) Their "version" of guest service leaves a lot to be desired. They were more concerned about having a...
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I stayed with my 3 kids in April 2012. Staff was friendly and knowledgeable and check in was quick with fresh baked cookies nearby. Our room had 2 queen beds and was very clean. Not a lot of extra room to move around in with just enough room for a chair between the bed and window.
Breakfast in the morning...
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We are very concerned about your experience at the pool. Our Maintanence staff are investigating to see what could have been the cause this sort of situation you described. We do monitor our pool chemicals very closly through out each day. We are fortunate that you shared this information so that we can look into it. Thanks so much for...
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This hotel is located close to dozens of restaurants, plenty of shopping, and right off the highway. The rooms were up to date and clean. I also noticed the room I was in was quiet. I am a light sleeper so I notice doors closing and other sounds. I stay in Columbus often and I think I found my new...
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Thank you so much for sharing your positive experience here. I would love the opportunity to find our how we could make your experience with us perfect and recieve your feedback in person.
I hope you will look for me during your next stay.
Take care,
Deedee
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