Angie - Thank you for the feedback about your stay at our hotel. I am delighted to read your remarks about your recent stay at our hotel. However, I am very sorry that the bed was a little too firm for you. Still, I am very excited to share your delightful comments with the staff. Your feedback is very important... More

It was very kind of you to take the time to publish a positive review of your stay at our Columbus North location. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our company motto is "Excellence Every Day,... More

I would like to personally thank you for taking time out to write a review about your experience at Extended Stay America Columbus - North. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering... More

Thank you so very much for your nice review of our property. Quarter Horse Congress is an amazing event for Columbus every year, so we are excited and privileged that you continue to stay with us each year. Our entire staff strives to make every guest's stay totally enjoyable, so it is great to read your comments on the great... More

Thank you for taking the time to make us aware of your experience at our hotel. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we were unsuccessful in your case is truly disheartening. Our hotel prides itself on exceptional customer service, so I am delighted to... More

Thank you for taking time to write a positive review about your experience at our hotel. It’s wonderful to hear your feedback regarding our ongoing upgrade efforts with the new televisions and new mattresses. I’m so glad you like it! We strive to provide a "home away from home" for all of our guests, no matter if they are staying... More

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am for the experience you described with the poor check in, room cleanliness, and disturbances from other guests. We strive to... More

I recently received a copy of your review of our hotel. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. Please know that we have strict quality control standards that... More

Thank you for taking time out of your busy schedule to provide your review about your experience at our Extended Stay America Columbus North location. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we... More