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Extended Stay Deluxe - Columbus - Polaris

2.5 of 5
8555 Lyra Drive, Columbus, OH 43240 (Formerly Extended StayAmerica)
Hotel amenities
Extended Stay Deluxe - Columbus - Polaris
Ranked #58 of 138 hotels in Columbus
3.5 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    5
    6
    5
    4
    0
Date Rating
Columbus, Ohio
1 review
4 of 5 stars Reviewed 25 May 2012 NEW

Staff goes out of their way to make you feel welcome and cared for, especially Ryan @ the front desk and Tammy in housekeeping. The only thing we were disappointed in was the exercise room. Just 1 each, eliptical, treadmill, stair stepper and stationary bike. No weights. The rooms are well equipped and spacious. Location is superb. Major mall within... More

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Columbus, Ohio
1 review
5 of 5 stars Reviewed 30 March 2012

That's what you'll experience in Polaris Extended Stay. I have lived with them for 6 months already and the rooms are spacious and well-kept. The manager and staff offer me every comfort and unwavering hospitality: I think that all of their customers are treated as valued guests. This is my choice for business and vacation stays in Columbus.

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London, United Kingdom
1 review
5 of 5 stars Reviewed 30 March 2012

I want to let Travelers know that the Front Desk Team is Awesome. They truly make you feel welcomed. Housekeeping Staff is just Wonderful. I'm here on business and whether you are are here for 2 weeks or 2 months They give you 5 Star Service! You can't beat the Price. The Location is Great! Polaris is Mall, Restaurants, Bars,... More

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Ohio
Senior Contributor
31 reviews 31 reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 28 March 2012

The hotel is in a great location. You are only a few minutes from shopping and restaurants. This is pretty much the only reason we stayed here, and it is very affordable. Our check-in took 15 minutes and we were the only people in line. The computer was slow and the receptionist did not seem to be in much of... More

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Property Manager, Manager at Extended Stay Deluxe - Columbus - Polaris, responded to this review
9 April 2012

Thank you for taking the time to review your recent stay at Extended Stay Deluxe Columbus - Polaris. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an... More

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Cleveland, Ohio
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
3 of 5 stars Reviewed 14 March 2012 via mobile

The location is prime...but I had to pray myself to sleep the first night. The bed was not the most comfortable. The kitchen area was clean; however, the kitchenware was worn and I refused to eat in the room. The front desk employees were nice.

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Property Manager, Manager at Extended Stay Deluxe - Columbus - Polaris, responded to this review
20 March 2012

I recently received a copy of your review of the Extended Stay Deluxe Columbus - Polaris. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. Given how hard we work... More

Kirtland, Ohio
Senior Contributor
35 reviews 35 reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 January 2012

We stayed at this hotel and had two rooms. We were not sure how it would be since we used Expedia to get it, and they did not reveal the name until after the purchase. We were able to upgrade the rooms to 2 beds for a small charge of $5.00 at check in. The front desk clerk, Tito, could... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 30 December 2011

We frequent Columbus about once a month for shopping and use discount sites. I know that every hotel on polaris parkway is upper middle class And for $38 a night I knew it would be an effeciency suit of some sort which is a bargain. If you are not familiar with the area THIS WILL BE HARD TO SPOT since... More

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Akron
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 26 May 2011

The staff was very nice and service excellent...very roomy.....location is great....I have stayed in several Extended Stay Hotels and this is my favorite...I am going back Monday 5/30/11 I do however wish they had bigger TV sets. The staff goes out of its way to accommodate you.

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Manager-TOH, Manager at Extended Stay Deluxe - Columbus - Polaris, responded to this review
28 May 2011

"Thank you so very much for your glowing review of Extended Stay Deluxe Columbus - Polaris. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,... More

Ohio
Senior Contributor
31 reviews 31 reviews
Reviews in 28 cities Reviews in 28 cities
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 13 February 2011

I booked through hotwire and rate was forty-two plus tax for one queen bed. We require two beds and were charged an additional fifteen dollars, plus tax, for 2 double beds---increasing our original cost by 1/3. Also, there is a FEE for internet. Each room has a kitchenette, so breakfast is limited to coffee, doughnuts, and a bit of fresh... More

Was this review helpful? Yes
Manager-TOH, Manager at Extended Stay Deluxe - Columbus - Polaris, responded to this review
14 February 2011

"I recently received a copy of your review of the Extended Stay Deluxe Columbus - Polaris. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We specialize in providing clean, comfortable rooms at an affordable price. That means... More

Providence Forge, Virginia
1 review
4 of 5 stars Reviewed 31 December 2010

Great stay at this hotel, the service was great, the housekeepers were wonderful. We had to stay for almost a month--it was home away from home. Had my 18 month old son and the room worked great

Was this review helpful? Yes
Manager-TOH, Manager at Extended Stay Deluxe - Columbus - Polaris, responded to this review
3 January 2011

"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay Deluxe Columbus - Polaris. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More

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Additional Information about Extended Stay Deluxe - Columbus - Polaris

  • Extended Stay America Columbus
  • Extended Stay Columbus
  • Columbus Extended Stay
  • Extended Stayamerica Columbus
Address: 8555 Lyra Drive, Columbus, OH 43240 (Formerly Extended StayAmerica)
Price range (per night):* 94 AUD - 110 AUD

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Extended Stay Deluxe - Columbus - Polaris
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