I am a long-term resident at Extended Stay and am very grateful for the manner in which I have been treated over the past year. I had no intention of remaining at Extended Stay for more than a month or two while I looked for more permanent housing. However, the longer I was here the more I became aware that...
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I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Columbus - East. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are...
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We had stayed the first night at another motel and it was awful. So saw this place while driving around and booked it. For the money it is a great value. Small studio with kitchen and full size fridge. Unhinged doesn't know what he is talking about. We see lots of families with small kids. And this is NOT the...
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It was very kind of you to take the time to publish such a positive review of your stay at the Extended Stay America Columbus - East. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to...
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I ended up staying at this location for 15 nights while relocating to the Columbus area. I was on a tight budget and after some research, I selected this location based on geography. I got what I expected considering I only paid $45 a night: A room with a small kitchen with a nice size refrigerator/freezer, stovetop, microwave, kitchen sink,...
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It was kind of you to take the time to publish a review of your stay at the Extended Stay America Columbus - East. It's always satisfying to read positive feedback from our valued guests, like you. We are pleased that you liked your accommodations, and we value your comments and concerns regarding the surrounding area and the updating of...
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I just recently relocated back to the Columbus area and found myself needing a transitional home until I get settled. I had been to this location the year it opened and it is very close to where I am working and my church. Although it has been over 20 years since my last stay, the staff is still some of...
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Thank you so very much for your glowing review of Extended Stay America Columbus - East. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,...
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This place is a dump, in the heart of a red light district. Filthy, smoky, disgusting, I was afraid I was going to get bedbugs or my dog was going to get fleas. Other guests looked to be mainly prostitutes and their clients. Avoid at all costs.
We reserved a non-smoking room for two nights. Arrived late evening and checked in. Staff was friendly enough. BUT our non-smoking room might have been labeled non-smoking but it had definitely been smoked in. There was a big burn in the sleeper sofa mattress and the bed, sofa and carpet all reek of smoke. We asked for another room and...
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"I recently received a copy of your review of the Extended Stay America Columbus - East. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.
I do appreciate the opportunity...
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My wife and I stayed here for a weekend getaway. The price was right, so we booked it. The room was clean, except for the chair in the corner which had a large dark stain on it. We didn't sit on it. There was a slight odor to the room, but we remedied it with 94 cent air fresheners and...
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Well first off the hotel didn't have any regional sports networks so I couldn't watch any indians, red or pirates games. Second they charged $5 for internet then when you sign in they ask you to pay $15 for usable internet. Third the room was small and dingy looking.
Then all I heard from 8 pm to midnight every night...
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"Thank you for taking the time to review your recent stay at Extended Stay America Columbus - East. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
The experience you described is truly regrettable. We strive to ensure that our guests have an...
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Everything was going fine until I woke up the next morning and found a bed bug in my bed! I immediately got dressed and left.
"I recently received a copy of your review of the Extended Stay America Columbus - East. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
The resurgence of bed bugs is not just a challenge for hotels, but...
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This "hotel" was considerabley less than satisfactory. I spent all of 5 minutes in the room before high tailing it to another hotel on another side of town. First to get to my room #109 on the first floor I had to go up stairs then downstairs and around a corner. The hallway I entered smelled like reaking garbage. Enter...
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13 Reviews
86 Reviews
