Overall a very nice stay. The room was renovated and very clean. The breakfast was free and although it was crowded it wasnt too bad at all to get the food and it was fairly tasty and a nice assortment for free.
The hotel has a great location right in the middle of downtown.
A few non-positives (wouldnt really call...
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If you have read any of my other hotel reviews, you will see that a favorite thing for me to look for in a good hotel is the location. This hotel qualifies for one of the best locations I have ever stayed in while visiting a city. My traveling group and I have always been big fans of Hampton Inns...
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Went to Cleveland to visit the Rock and Roll Hall of Fame and go to a baseball game at Progressive Field. This hotel is an excellent choice for walking to either one. The hotel has been recently remodeled and the rooms were outstanding. The layout was excellent and spacious. The bed was very comfortable. The breakfast was plentiful with choices...
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In spite of making a NON-REFUNDABLE pre-payment to Priceline for the EXACT same price the hotel charges, in spite of a hotel receipt from Priceline CONFIRMING our reservation, in spite of calling the hotel desk the day before arrival to RE-CONFIRM our reservation, WE DID NOT HAVE A RESERVATION! We paid for a room with two beds. When we arrived,...
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With every room in the city sold out, due to the Cleveland Marathon, we were so lucky to have booked this hotel last year. Our stay was wonderful!! We had two rooms, which were both beautifully decorated and extremely clean. As an ex-hotel GM, I tend to be overly critical, but they did everything right. The bed was so comfortable...
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Dear Macmarsh6264,
We are very flattered that your stay with us inspired you to write your first review on TripAdvisor, your comments mean very much given your experience as a hotel GM, the entire team sends their thanks. We hope you and your family had a great time while you were in town and eagerly look forward to seeing you...
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I have stayed in a number of Hampton Inns that were pretty beat up. Not the case in downtown Cleveland. This is a fairly new property that was rehabbed in an older office building. With construction and one way streets, getting to the hotel is a bit of a problem but the valet service is excellent (nice and very helpful...
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Thanks very much for your comments and loyalty to Hampton Inn Hewesema, they are appreciated! It’s great to know you enjoyed your stay and found our hotel to be a good value; please visit us again the next time business brings you to the area.
Yours truly,
Mike Reidy, General Manager
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I had to stay for business and I drove to Cleveland. I was well aware of the parking fee to take it to the garage and the valet. I chose the valet as after getting to the hotel I just wanted to go to the room. The front desk was so helpful and nice and the valet attendant was excellent....
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Thanks for the five star review Marta M, it’s great to know you enjoyed our hotel, we appreciate all the compliments. Hope to see you again the next time business brings you to Cleveland, it’s also a great place to visit for fun; we’re within walking distance of many of the area’s famous attractions.
Yours truly,
Mike Reidy, General Manager
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I stayed here last week while in Cleveland for an audition to be on Jeopardy. I arrived late on a Wednesday night and was checked in very quickly. Once I got upstairs, I was pleasantly surprised to find that the room had recently been remodeled. Everything looked brand new and was extremely clean. Even though this hotel is downtown, I...
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Dear vthokiehi55,
Thanks very much for the review, I’m glad to know you enjoyed your “new” room. I appreciate that you went out of your way to recognize Machelle and for commenting on the service you received from the other team members you met during your stay. You didn’t say in your review if you made it onto the show...
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I drove to Cleveland, so I had a vehicle. I'm not a valet type and I don't like having to call to have somebody to bring up my vehicle. That being said, the valet were the best thing about this property. They were personable and prompt and courteous. I don't like that the parking rate is $18 when the daily...
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Rick W,
Thank you for sharing your feedback with us, I’m sorry to hear that your experience with our property was less than satisfactory. As with any downtown hotel, parking charges are typically additional. This information is available on the internet when making reservations as well as from our reservation agents, in addition the rates are posted on the valet...
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The staff at this hotel are way above average, especially Michelle at the front desk (she spells it differently than that...) They are genuinely friendly (or at least put on an amazing act if they aren't!) and proactively offer up ways to be of service. For instance, I asked if there was a Fed Ex office close -- and Michelle...
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Dear warwickmelrosedallas,
Thank you so much for making your first TripAdvisor review about our hotel! The entire team was excited when I shared your review with them, especially Michele, I appreciate you taking the time to recognize her. It was our pleasure to have you stay with us!
Best wishes,
Mike Reidy, General Manager
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