I have stayed at this hotel several times when I've had business in Cleveland. It is now all non-smoking, which is good, but I have to think I got a prior smoking room. There was a cigarette burn on the carpet and the smell was such that I had to go get some spray myself. I went to the desk... More

My husband and I stayed here for an anniversary getaway. I was concerned with its proximity to the airport, but only heard 1 plane the whole night we were there. Work-out room had 2 treadmills, 1 elliptical, 1 bike, and a weight machine. Pool was open until 11, but very small. It was clean and there were about 12 people... More

We stayed here in the end of June. The room had a horrible cigarette smell, in fact the whole floor did. The service from employees was very grouchy. No smiles, put-off attitude, and upset demeanor. I would not stay here again.

we had reservations here near the I-X, which was a great location and w free shuttles. we looked at a room first and cancelled our reservations. we were shown a room by the highway and it was noisy as heck. the lady said, really? well, she couldn't hear anything, which my partially-deaf husband could not believe, since he heard it... More

The hotel was not very busy on the day we stayed there. Perhaps this was why we were upgraded to a room with a jacuzzi tub. The first room we were given completely clogged my sinuses within a half an hour. The front desk quickly assigned us a new room and things were fine. There was just something in that... More

I was a little disappointed when I arrived that they couldn't accommodate our early check in but staff was nice and friendly and we enjoyed lunch at the Hard Rock while waiting and they made up for it by allowing late checkout at the end of our stay. The location is strange but I think this is just an Ohio... More

We stayed at the airport because this was a quick overnight trip. The front desk service was efficient and friendly, the room fine. The nice touch was a gift bag of cookies, crackers and water upon arrival (elite member). But even better what tasted like homemade soup, fruit and fresh baked cookies were available at 5pm. This was fortunate since... More

I stayed at this hotel with my 2 kids and 2 of their friends. We were not rowdy or noisey but the front desk staff watched us constantly and kept coming into the pool area to check on us. They wouldn't even allow me(the parent) to have a bottle of water at the poolside, and I wasn't swimming. And the... More

I stay in a lot of HI Express hotels. This one was not up to par. The room was old and smelled stale. I couldn't understand why they made me sign a $200 waiver for not smoking, since it smelled as if it was a smoking room aired out with a little freshener. I was too tired to change rooms... More