I agree with other reviewers regarding this property. There are definitely pluses and minuses. First, a huge PLUS - the front desk staff was wonderfully friendly and helpful. They were warm and inviting and a fantastic first impression. We were checking in during a wedding so the atrium and elevators were very crowded which is to be expected, I guess....
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We stayed at the hotel from Friday to Monday. Unfortunately it was a busy weekend, and on the Saturday our room was made up only after we requested it at 2:30 pm - with a lick and a promise. After that, all was good. Breakfast on Sunday was crowded, as the restaurant was open to the public for Mothers' Day...
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Dear Valued Guest,
Thank you for taking your time to share your experience. Embassy Suites Hotels are known for their great value and the large 2 room suites which are very popular with families on the weekend. Our housekeeping begins cleaning the suites late on weekends to allow our guests sleep in without any disturbances. Our staff does their best...
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I live in central Ohio, about 30 miles from Columbus. We stayed at Embassy Blue Ash twice in one week: first, on a Sunday night, then again the following Friday. On Sunday evening, my 18 month old grandson found a pill on the floor in the room. Before my daughter could react, he had it in his mouth. The reason...
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Dear Valued Guest,
We are truly sorry for the incident, it is totally unacceptable and against all of cleaning procedures! We have discussed the issue with the housekeeping team and correctional steps are being taken by the staff.
We agree with you and other guests that we are in need of renovation and I am pleased to inform you that...
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First let me start by saying that our family loves the Embassy Suites brand and has stayed at dozens of different ES hotels over the past 20 years across the country. We've stayed at this particular Embassy in Blue Ash probably 8-10 times over the years. Before this past weekend, we had not stayed at this Embassy for a few...
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Dear Valued Guest,
We appreciate the opportunity to have served you and are grateful that you have taking the time to provide your feedback.
As you have mentioned we are in need of full renovation and I am pleased to inform you that we are scheduled for full upgrade and renovation in a very near future to include flat screen...
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area is quiet and relaxing after a busy work day enjoy this space..the hotel was very full and busy …love the receptions and the buffet..the staff is extremely helpful and friendly…the onsite restaurant is a definite plus and great food well prepared and presented.....had salmon twice can compete with any other*** nice having onsite great food….monday am hotel was extremely...
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Dear Valued Guest,
We appreciate the opportunity to have served you and are grateful that you have taken the time to provide your feedback.
As you have indicated we are indeed due for a renovation and I am pleased to inform you that we are scheduled for full upgrade and renovation in a very near future to include flat screen...
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It doesn't look like this hotel has ever been renovated, and it needs it badly!! A typical 1st generation Embassy ... enclosed courtyard with streams and plants, large suite rooms, furniture and decor which dates to the (my guess) early '80s.
My first room was supposed to be non-smoking, but stunk of stale cigarette smoke (Hilton should get with the...
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Dear Valued Guest,
We appreciate the opportunity to have served you and are grateful that you have taken the time to provide your feedback. It is very disappointing to learn that our associates had released a room which had a smoke smell in it. Our housekeeping staff is fully trained that in the event someone smokes in a non smoking...
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This hotel is your stereotypical 80's style Embassy Suites. The rooms are dated. There are no High Def TV's (the TV's in the room are reminiscent of something I had in my house 20 years ago).
The location is great. Quiet. A few chain restaurants around the property. I had dinner at the hotel last night. Never again. The hotel...
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Dear Valued Guest:
We are delighted that you stayed with us and very disappointed that we did not exceed your expectations! In regard to the condition of the hotel, I am pleased to inform you that we are scheduled for a complete renovation that will include upgrading the TV’s in the very near future. But meanwhile, we do our best...
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Every room is a large suite. Customer service is excellent. Friendly reception staff, Breakfast is included and is made to order or if your are in a hurry go through the buffet. Lunch and dinner meals are good also. The only negative, I was teaching in one of their smaller rooms on the second floor, and the large pillar cuts...
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Dear Valued Guest:
We are delighted that you have enjoyed our amenities and services that are offered as we are a preferred hotel for many companies such as yourself. In regard to the meeting room, we wish you would have notified us perhaps we could have re-arranged the meeting room so that your attendees would have been more comfortable. The...
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Although the carpet and curtain styles are showing their age, this Embassy Suites was an excellent experience all around. I will stay there next time as well. Great Job Staff!
Everything was wonderful. The staff was great. I would stay at this hotel again in the future.
Dear Valued Guest:
We are delighted that you have enjoyed your stay with us. We value you as our guest and are grateful for the opportunity to have served you.
We look forward to your future visit to our hotel.
Staff & Management
Embassy Suites
Blue Ash, OH
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