Dear Sarah H, Thanks for taking the time to provide us with valuable feedback which will help us improve our guest experience. I’m very sorry that your room was not thoroughly cleaned prior to your stay. I’ve reviewed this information with our Executive Housekeeper and we’ve already discussed ways to make sure things like this do not slip through our... More

Dear Bryan B, Thanks for the great review. I’ll let the entire staff know that you noticed their efforts. I’m sure they’ll be excited to hear the feedback. They work very hard to make sure no detail is overlooked. Please come back and visit us again sometime, we’d love to see you again! Sincerely, Alisha Koby General Manager More

Dear Cherylly, I appreciate you taking the time out of your day to send some flattering comments our way. I am very happy to hear that we are your hotel of choice! I’m going to forward this right over to our housekeeping and maintenance staff to let them know how great they’re doing. Hopefully next time when you come back... More

Dear Mahendra-Bothra, I can’t tell you how nice it was to see your glowing review about our hotel. The staff will certainly appreciate your comments about their friendly demeanor and I know they truly enjoy chatting with the guests and meeting new people. I am glad that you enjoyed our breakfast and evening food. Feedback such as yours is what... More

Hi Lindsey- Wow - thanks for the great comments. We have been working hard to exceed our guests expectations with our comlimentary breakfast and social hour. It's great to hear that you loved it. Thanks also for pointing out that we are a great family friendly hotel. Many people think we are only for extended stay, but with our big... More

Dear Arnold P- Thank you for taking time for your day to share your recent experience at our hotel. It's alweays nice to hear that we have a satisfied guest and that our team did a great job during your stay. I like you idea of providing traffic updates at the desk, which is something that could be accomplished pretty... More

Hi Brian- Thanks for the nice review. It looks like we may have a new fan. We love our repeat guests and look forward to welcoming them back in the future. We appreciate your kind comments, which will be shared with our entire team. Have a great summer and we'll see you again soon. Tom Rousher General Manager More

Dear Ted D- Thank you for taking the time to share your experience at our hotel. I'm certainly glad it was memorable enough after your first visit to come see us again. I'll certainly share yur kind comments with our team. We do have one additional elevator at the end of the hallway, but at peak times that one elevator... More

Hi Kristine- What a nice reccomendation. We have worked hard this year to make our breakfast the best it can be, so it's very nice to hear that you enjoyed it. I'll be sure to share yur comments with our team. Hopefully we will be your new home away from home when you visit Cleveland. We're a great choice for... More