I am a Hilton Diamond member. I only ask to be treated as a valued Hilton Honors Customer. Twice in the past year I made a reservation and called in advance and told them I would be a late arrival and please hold a quiet room. They said no problem. The first time I arrived I was told the only...
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I apologize for any problems you have encountered when attempting to reserve a "quiet" room. In order to avoid any future stress I would be more than happy to handle booking your reservation and ask that you contact me directly when making future reservations. I am pleased to hear that you enjoy CJ's Restaurant and I'm also happy to say...
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We stay at this Embassy Suites when visiting family in Cleveland. With 2 kids and 2 adults it is nice to have the extra space in a suite and to have separate sleeping areas. The breakfast in the morning is very good - the chef makes great omelets and pancakes - with chocolate chips even! The pool is a nice...
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Thank you for your feedback regarding your recent stay at the Embassy Suites - Beachwood! I'm glad to hear that you took advantage of the two-room suites and enjoyed the complimentary breakfast. I apologize for the jacuzzi not being as hot as it should have, but we have a part on order and it should be up and running shortly....
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We stayed a week and enjoyed very much the beautiful facilities, great and helpful staff, excellent amenities (evening reception, full breakfast), and great location (close to malls, shopping, freeways). Would definitely come back to this hotel again.
I'm happy to hear that you had an entire week to relax and enjoy yourself at the Embassy Suites Beachwood! The hotel is conveniently located near many retail shops, malls and higher-end restaurants. Inquire about our complimentary shuttle service during your next visit and leave the driving to us. I'm glad you enjoyed the complimentary cooked-to-order breakfast and nightly Manager's...
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Would gladly stay at this hotel in the future. I can tell that hospitality is emphasized with every single employee. Every staff member was pleasant, one who stands out in my mind is Ke Ke in housekeeping. Room was more than adequate for our family of four; we were in town for a family event.
My only complaint is some...
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Thank you for the wonderful comments regarding our staff and in particular, Ke Ke. I will make sure I share your comments to the entire staff. I apologize for any disturbance you experienced with other hotel guests. We monitor the floors and address any disturbances that we encounter. Feel free to contact the front desk if this should ever happen...
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This is the second time we have stayed at this hotel. We were in the area to visit Case Western. The hotel was clean, the staff friendly. If we had to complain, it would be about the quality of the snacks served at the manager's welcome reception. But that is a trifling complaint. We had a great time and will...
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Reviewed 4 September 2007
I'm glad to hear that you enjoyed your recent visit at the Embassy Suites - Beachwood. We have just added a variety of new snacks at Manager's Reception. Let me know what you think the next time you visit us!
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embassy suites staff was great.i ordered room service.very good food. clean room.pool area was clean.would recommend for a great stay.
Thank you for the great feedback and I'm glad to hear that you had an opportunity to utilize the indoor pool during your recent visit with us. Visit us again soon!
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This hotel was a very nice stay. Was here for a hockey tournament and the players enjoyed their stay. The scenery was very nice and a very pretty atmosphere. The breakfast was spectacular with lots of variety of food. The pool was great with the fitness center as well. Players had a complaint about the strict security guards enforcing rules,...
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I'm very happy to hear that you enjoyed your stay, especially the atmosphere and complimentary breakfast. As far as the security and hotel policies, we just want to make sure that every guest has an opportunity to safeyl enjoy their stay.
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We stayed there this past weekend. Nice clean rooms but very noisy. They had a hockey tournament going on nearby, so the hotel was full of screaming kids running unsupervised.
The best part of our stay was the morning breakfast, we all loved our omelettes prepared by the chef who took great pride in his work.
We also liked their...
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Dear MarkFromBuffalo,
I'm glad you enjoyed the complimentary breakfast and made-to-order omelettes! I apologize for the added activity over the weekend, this was one of the largest tournaments of the year. We hope to be your host in the near future again!
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Great hotel to stay at. Rooms clean and quiet. I use the clinic rate which is so helpful as we come from Ky. The breakfast and manager's reception are top rate. The staff take the time to greet you every time you see one. Makes you feel welcome. Close to some great restaurants and shopping. Very safe area. I have...
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Dear eurena b,
I'm happy to hear that you enjoyed the complimentary cooked-to-order breakfast and complimentary Manager's Reception. They help distinguish an Embassy Suites Hotel from all other hotels. We hope so see you again real soon!
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Running seminars for Doctors all over the country, I really like it when we use Embassy's. This one was no different. Excellent spacious rooms, and very attentive staff. Meeting rooms very nice. Managers' Reception, included custom breakfast, and the typical low-stress garden-like interior was a nice break from the roaring winter storm outside. I wish we always used Embassy's....you can't...
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Dear KY-Xenophile,
I'm happy to hear that our staff was attentive to your needs and you enjoyed the complimentary breakfast and Manager's Reception. I hope that we can host your next seminar if it should be in the Cleveland - Beachwood area!
Regards,
Steve Mitchell
General Manager
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