We stayed here and it was lovely. Don't understand the bad reviews as we loved it.

We stayed here and it was lovely. Don't understand the bad reviews as we loved it.
If your not the hospitable type - why are you in hospitality? Offensive tone and accusatory language do not endear or allow survival in this industry. So glad all other encounters in stanthorpe were so friendly. Glad our bus driver watched your manner. So sad! The apartment was lovely ( except long life milk and cheap shampoo)
Video surveillance confirms otherwise over the past two weeks in May 2012 that this stay supposedly occurred, therefore this review is suspicious. Interesting that we have had a number of suspicious reviews lately, in light of litigation with a former lessee. Hmmm...sounds rather coincidental to me.
We strive to make every guests stay as pleasant as possible. We do fail...
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We booked on booking.com and no refund or cancellation was allowed. Now we knew why. We arrived at 1:45pm and reception was closed. We rang the number posted and were told that he was out and due to the Stanthorpe Apple & Grape Festival and road blocks, we would have to wait at least 20 mins! He told us that...
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We booked and paid for a villa in December for the Easter Long Weekend. We received several emails confirming our booking. The day before we were due to arrive we received an email from them saying that they had double booked and could no longer honour our reservation. We told them that we didn't think this was right as we...
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This report is suspicious. A guest from New Caledonia did book a 3 bedroom for 1 person through booking.com and repeatedly tried to change their booking wanting two villas with ten people, then one 4 bedroom with 8 people. At the same time another booking from booking.com came in for the 4 bedroom therefore the guests booking had to be...
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Several weeks after checking out of Olive Grove I noticed a charge on my credit card. The place was spotless when I left. When I contacted OG to ask what it was for the owner spun an unbelievable tale of wanton destruction that he alleged had occurred at the condo during my stay, and had thus justified him charging my...
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Interesting fellow! He was never charged for any of these damages he refers to. He owed us $280 for the balance of his stay, but we only charged him $200. He actually made a complaint to the Office of Fair Trading seeking $225, which is more than we even charged him! The Office of Fair Trading investigated the matter, and...
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we stayed here in a 4 bedroom villa and it was absolutely lovely. it was -1deg and we were warm so i don't understand others comments. staff were freindly and helpful. very nice place and we will be back.
Thank you for your kind words. We strive every day to make every guests stay the most pleasurable. It is nice to see this effort pay off.
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We had a family gathering in Stanthorpe in the school holidays, for 2 nights, a 4 bedroom unit met our needs very well. At $440 per night, it certainly was top end prices, even for 2 families.
Really shocked at the state of the properties lawns, when we arrived, in some places the edges were nearly a foot high,it made...
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My partner and I stayed at this property. We are both frequent travellers and our experience here fell well short of the "luxury" expectation created by the advertising of the property
First mistake. We booked through an online booking system. Extremely surprised to get a three page Terms and Conditions for signature thrust in front of my nose on arrival...
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I am so sorry that you booked an apartment without an internal spa bath (the only one without an internal spa) when you were looking forward to one. Had you let us know you wanted an internal spa bath as well as an external jacuzzi, we would have happily provided an apartment that did.
In regards to terms and conditions,...
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I booked a two night stay in a two bedroom apartment for my partner and I, and our parents through Wotif. 60% of the state is underwater, including several roads around Stanthorpe (Amiens for one) leading to the main wineries. Cunningham's Gap, the only way through from Brisbane, is being closed intermittently today, the day we are due to leave,...
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This is simply not true! Every guest cut off by flood waters whether booked direct or through 3rd party providers such as wotif.com was given the opportunity to move their booking. This guest DEMANDED a refund from us even though we in fact were accessible on that day. The floods did not hit Stanthorpe until 11 & 12 January 2011...
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I found this resort on wotif.com after seeing it on TV and was surpised how good it was. My girl friends and I had a great time in the wineries then came back and this place was so relaxing. Our four bedroom unit was quiet large and well decorated. We loved it. I wanted to stay longer but couldn't!
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