We booked a KGB discount deal at £29 for a one night stay including breakfast for myself and partner. We arrived early evening on 4th May and found Rachel on reception to be friendly and helpful. We were in Room 117 which looked out onto Crewe Station Platforms. We weren,t too bothered by the train noise as it was a... More

Too many things let this hotel down. The shower was virtually impossible to operate, we had to call reception to help. The toilet didn't flush properly. ALL of the staff were unsmiling, unhelpful and unfriendly. Why work in that profession if you so obviously hate serving people. The temperature in the hotel was so hot to the point of being... More

I've stayed here once before and for the same reason - work. It's a beautiful building from the outside, no doubt. The last time I stayed it was what it was, for a 3* and served its purpose for £29 a night. However when booking this time; the person taking the booking made me feel like I was wasting their... More

I wanted to give this place an 'Excellent' rating, not because it is without problems (which it isn't), but because where else can you stay in a bit of Victorian railway history, with large, spacious and comfortable rooms, with generous and decent food plus a well-kept pint of real ale, with friendly staff and excellent housekeeping, for £39 B&B a... More

I booked this for my husbands birthday the hotel you couldn't fault for the price of the trip the food was ok breakfast was lovely I just don't no why people moan about it for the price they r paying its a 3* what do you expect the staff r so helpful and very friendly yes floor boards did creek... More

One night spent at The Crewe Arms whilst on tour and though I spent a warm and comfortable night, the rest of the company had a mixed visit. The bed was very comfortable and the television and remote functioned well (it's amazing how frequently these are overlooked, especially TV remotes!) The shower adaptor on top of the mixer unit was... More

I have stayed here several times and always had a good experience. It is clean, comfortable with good service. An old style railway hotel in the best way. They have no lift which is the only (very small) negative I can come up with. Our recent stay was excellent. This is an ideal hotel if you want to travel in... More

Booked this hotel for a 1 night stay 16th March. Had has a long day so was looking forward to a bath - NO hot water!! tried to ring down to see why phone broken!! Went to ask man on reception he had an answer for everything, was very dismissive, told me to try bath later, did this, water was... More

I stayed here because I was working in the area, the hotel itself has a few problems but is really not too bad, the most annoying thing was that I was working nights at the time and the creaking floorboards above kept waking me up, add to that the fact that I could hear every stroke and most words of... More