Fantastic holiday, large resort, great setting. Special thanks to Abigail at customer relation desk. Regarding food - high level of quality, being a coeliac I would highly recommend this resort to any coeliac, as the staff at the resort are trained about the importance of the gluten-free diet. Special thanks to Manuel Silva & Chef Andres at Tikal and La... More

Everything that people have wrote is pretty accurate.... The positives: The wildlife and scenery. Great Sit down restaurants. Could always find a spot at the pool/beach The warm temperatures, only 1 of 7 nights had to wear a sweater. The negatives: Lunch Buffet Room checkin/checkout Details: We had a large group, approximately 20-25 people; When we arrived at about 1:00... More

This resort is a 90 minute bus ride from the Cancun airport but that's ok, they sell cold corona for $3US each on the bus. We were the only ones on our bus going to this resort so check-in was instant, we were delivered to building 46 and shown our third floor room. The view from up here is awesome,... More

I know the score we have given this hotel is around average and quite honestly I think this is a more than fair score! Whilst the hotel is in a beautiful location and most of it is in good order most of it is in an unkept shabby condition we totaly got the Eco thing but that's no excuse! When... More

We have just returned from a wonderful 10 night stay at the Grand palladium Kantenah. We stayed in room 4531. The room was spacious, bright & airy. We had e-mailed the hotel to request a high level floor in a quiet position, & that is exactly what we we were given. Some reviewers have stated that the rooms are not... More

just return from two weeks holiday for daughters 21st birthday we couldnt fault it. ,the hotel was lovely staff were friendly and the food and drinks were great tried all the resturants flight out we had long delay five hours so we were all tierd been traveling eighteen hours with the delay good job the hotel was worth the wait... More

We stayed in block 50 Jan.21-28. We traveled with two other family's and our group was 13 people in total 7 kids and 6 adults 2yrs-40yrs. We ate most meals together and never had a wait at either the buffet or ala carte's longer than 5 minutes. We all sat togther at the pool & beach and never had a... More

This resort is an amazing place to stay. If you want to be in a jungle setting and see wildlife this is the place to stay. Wildlife included agouti, coati, raccoon, iguana and amazing birds. Resort is 20 mins from Tulum, 30 mins from Playa del Carmen, 10 mins from Akumal. Collectivo stop outside the door of the hotel 30... More

First we spent our honeymoon here in 2006 and we were amazed from the first moment to the last one. We booked a package on expedia, so we had a transfer from Cancun to the hotel as well. At the reception, everything went smooth, we were given a small map of the facility and our room was ready to move... More