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All 21 Akumal hotels »

Grand Palladium Colonial Resort & Spa

Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico
Hotel amenities
Grand Palladium Colonial Resort & Spa
Ranked #2 of 21 hotels in Akumal
4.5 of 5 stars 1368 Reviews
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1,368 reviews from our community

What travellers say about this hotel
  • Very good(44)
  • Salt water pool(37)
  • Playa del(33)
  • Beach bars(29)
  • Riviera Maya(26)
  • White Sands(26)
  • Junior suite(26)
  • Great time(25)
  • Steak house(18)
  • Punta Emilia(15)
Traveller rating
    800
    335
    110
    80
    43
Only show reviews for Family (341) | Couples (502) | Business (5)
Date Rating
Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 26 March 2012

Just got back from a two week stay at the Grand palladium Colonial, what a great resort, there are plenty of things to do through out out the day because it is so big. The pool areas are spacious and plenty of beds, you can sunbathe around the adult pools or go to the one where the entertainment staff keep... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
30 March 2012

Dear EW1314, In behalf of Grand Palladium team, I would like to say you that we appreciate your good comments and your time. I am glad to know that you have had a great experience with us. With best regards, Banesa Mª Burque Resident Manager More

Middlesbrough
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 25 March 2012
7
people found this review helpful

Just got back from an 11 night stay at the Grand Palladium Colonial through Thomsons. We booked this holiday with some trepidation as we have twice stayed at the Moon Palace and completely loved it but the Grand Palladium is much less expensive and, as it turns out, much better value for money. We arrived after a long, tiring flight... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
28 March 2012

Dear jdaviesMiddlesbrough, In behalf of Grand Palladium team, I would like to give you thank you for your comments and your complete review. I will take note about each comment and I will share this information with the rest of the team. In our Pillow menu, the guests can find a special pillows. For example, cervical pillow, etc..This is a... More

Derby, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 25 March 2012
5
people found this review helpful

Just got back from a wonderful 2 week stay at the Colonial.Taking everything into account it is the best hotel we have been to.It is on a huge scale when you include the Riviera/White Sands whose facillities you can use.There really is something for everyone.Two massive pools with swim up bars so you can have it as quiet or noisy... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
28 March 2012

Dear Anthony M, Thank you for share with us and other readers your experience in Grand Palladium. I appreciate your time and I am very glad to know that you have had a beautiful time. With best regards, Banesa Mª Burque Resident Manager More

Derby, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 March 2012
3
people found this review helpful

Arrived back from the Grand palladium resort on tuesday after only spending a week here and wished it were longer, why people bother to upgrade to premium i will never know as i am 17 st 6ft and had plenty of room in my plane seat thank you. All the transfer staff are Mexican not British but did not bother... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
24 March 2012

Dear Walkairns66, Thank you for taking time to give us your feedback about your vacation in Grand Palladium. I appreciate this and I will share your comments with the rest of the team. With best regards, Banesa Mª Burque Resident Manager More

Surrey
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 22 March 2012
2
people found this review helpful

Recently stayed at this resort, it is HUGE but have to say it is very clean, there are hundreds of staff and all were incredibly friendly and helpful and not the forced kind of friendliness that you sometimes find in All Inclusive resorts. Amenities were good and the cocktails also excellent! However.. what let it down were the rooms, they... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
24 March 2012

Dear Brogiebear, Thank you for share with us your opinion about your vacation. The positive & negative comments are very important for us because we can improve our service & our facilities every day. I would like to comment that we are working in improve our rooms. Please, if you change the opinion and you decide visit us in the... More

Preston, Lancashire
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 22 March 2012
6
people found this review helpful

Just returned from a 2 week holiday and really didn't want to come home. Was a little concerned at first if the resort would be big enough to handle the number of guests without being on top of one another, but pleasantly surprised at how spacious the resort was. You could have as much or as little noise as you... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
22 March 2012

Dear HVSNessy, Thank you for taking time to share with us your comments about your vacation in Grand Palladium. It's a pleasure to know that you have had a great time here. If we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Mª Burque Resident Manager More

london
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 21 March 2012
1
person found this review helpful

Thomson flight was appauling the premium seats were so uncomfortable the plane was old, food was no different from cheap seats only thing extra was drinks and ice cream. Same on the way back, they leave a lot to be desired. They also said flight was 9 hours when it took just short of 11 with another 3 hours waiting... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
22 March 2012

Dear Ms-Douglas16, First of all, I would like to give you my apologies for the inconveniences that you have had during your vacation. I will take note about all of your comments and I will check this with our team. All comments, positive and negative, are very important for us because we can improve service and facilities day with day.... More

Guildford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 21 March 2012
5
people found this review helpful

My daughter and I stayed at this Hotel for two weeks at the beginning of March, from the moment we arrived we felt comfortable and completely "at Home". The staff were very helpful polite and nothing was too much for them. the choice of food available was amazing, two buffet restaurants,and eight A la Carte Restaurants offering plenty of choice.... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
22 March 2012

Dear Helen H, In behalf of Grand Palladium team, I would like to give you thank you for your comments and for your time. I will share this information with our team. With best regards, Banesa Mª Burque Resident Manager More

Norfolk,UK
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 18 March 2012
9
people found this review helpful

Just returned from 2 weeks at The Grand Palladium Colonial. What more can you say about it. A very large resort but you could always find quiet spots especially around the adult pools. 8 a la carte restaurants in addition to the standard buffet restaurants.Plenty of activities to keep those who are active occupied. Shuttle transport around the resort all... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
20 March 2012

Dear onholidayalways, Thank you for your good comments and for your time. The opinion of our guest it's very important for us. Best regards, Banesa Mª Burqeu Resident Manager More

Canada
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 16 March 2012 via mobile
9
people found this review helpful

I could go on and on about our fantastic stay at the Grand Palladium, but mostly I just wanted to say thank you. We went for our honeymoon and found out upon checking in that we were upgraded to a junior suite, from Colonial to Kantenah, which was just fine. We also received a fruit basket in our room during... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
16 March 2012

Dear SawSeeTurtle, Thank you for your time and It's a pleasure for us to know that you have enjoyed your honeymoon in Grand Palladium. With best regards, Banesa Mª Burque Resident Manager More

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Additional Information about Grand Palladium Colonial Resort & Spa

  • Grand Palladium Colonial Hotel
  • Grand Palladium Colonial
  • Grand Palladium
  • Palladium Colonial
  • Grand Palladium Colonial Resort
  • Grand Palladium Colonial Resort Spa
  • Hotel Grand Palladium Colonial
  • Grand Palladium Mexico
  • Colonial Palladium Grand
Address: Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico
Price range (per night):* 205 AUD - 403 AUD

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Grand Palladium Colonial Resort & Spa
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