This was our second time staying at this location. Two years ago we stayed on the Palladium side, and we were impressed then with the service and resort in general but with alot of people partying and alot of children, one week was enough. This time we upgraded to the Royal Suites and we can honestly say we will be...
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Dear sunsurflover,
I would like to thank you for your comments about your stay in The Royal Suites and especially about our staff. For us is very important to know the opinion of our visitors, particularly when is not the first time in our resort, as our goal is not only to make our guests return but to make them...
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We travel several times each year and like to try different places each time but occasionally find a place we will return to. well we just returned from a wonderful two weeks. It usually takes me a few days to start to relax and loud obnoxious drunks never help with that process. At RSPM it took me all of an...
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Dear Guest:
Thank you for sharing your feed back with us and with our visitors, that for sure it will be very helpful, because we thing these kind of comments makes a difference with our competition and make us fell very proud of the Hotel that wed represent and that we do our best day to day to be always...
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This is my third time at this location and my parents first time there.
This hotels management has gone down hill. Israel and other made us feel unwelcome at your location.
Everything from not having my reservation to issues with my parents room and a/c units making banging noise and ceiling fan banging against ceiling, and wanted them to purchase...
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Reviewed 21 May 2010
Dear Mr. Kelley,
First and foremost, thank you for your comments and feedback from your last stay with us. I feel terribly sorry to realize that you didn’t have the wonderful vacations expected, specially being a repeater guest that enjoyed your previous visits, we are going to make a deep investigation in order to correct and avoid similar situations in...
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Things only getting better this 2nd trip since 2yrs ago and still a good value. We missed the amazing giant tree next to the pool that was gone, apparently fell over early one morning
before guests were up a while back, good thing! Now lobster is included every day ,if desired, and we love lobster and had it every day....
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Dear Mexcal,
I would like to thank you for your comments about your stay in The Royal Suites and especially about our staff. For us is very important to know the opinion of our visitors, particularly when is not the first time in our resort, as our goal is not only to make our guests return but to make them...
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Travelled to the Royal Suites on April 21-28, 2012 and loved every second of it!!! To start off when you arrive the lobby is huge and open and the front desk are warm and friendly and when you say you're staying in the Royal section, they really make you feel like royalty.
We had the junior royal suite which comes...
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Dear Ryan P,
Thank you very much for your good comments about our resort and for taking the time to explain your experience with us. It’s a pleasure to realize that you had a great time here, as our aim is to provide memorable vacations to our guests. About your comment of the drinks, indeed we do not water them...
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April 14-21, 2012. I think all the attributes of the Royal Suites have already been covered but I just wanted to add our voice to the list of others who have truly enjoyed their vactions there. I also want to let the management of the Suites know that the staff you have there are fantastic. From our maid Rosa to...
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Dear Paulansandy:
For me it is an honor to represent all the staff who collaborate in our Resort and to thank you for your positive comments about your last stay with us, in The Royal Suites we have and strong commitment to make sure that every Guests that reserve with us to make them experience the same atmosphere as home...
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We just returned from our trip to the Royal Suites at the Grand Palladium Vallarta, this was our second trip to this resort & it just keeps getting better! The staff are top notch, always looking to help you out with whatever you might need & doing so with a smile. We were so pleased to see some of the...
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Dear Guest:
In few words I will describe our appreciation of your nice feed back about the Royal Suites, “Thank you very much” it is very gratifying to discover that our job it is going with the right direction to go beyond to our Guests spectations.
Thank you again, and if there is something we can do to assist you...
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We stayed at the Royal Suites for 2 weeks (February 23 - March 08) for the fourth time (7th stay at Palladium complex). We first stayed at the Royal Suites when it was still under construction and only partially open. Every time we have gone back, it just keeps getting better. The General Manager (Julio) is a "hands on" manager...
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Dear Brian S:
On behalf of the personal who works in the Royal Suites I want to express our most sincere appreciation for your nice comment about your personal experience with us, and at the same time to inform you that all the comments are very welcome but specially the comments like your are the perfect reason for us to...
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We have been to this resort so many times that I've lost count. Always staying on the Royal Suites side, but enjoying the whole resort. The staff are top notch, really helpful and very understanding. From the concierge (Luis and Julio) to the Bartenders (Macario, Marcellano and Giovanni) to the waiters in the fabulous Punta Mita Restaurant (Alfredo, Hector, Mario...
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Dear Papa Grande 60:
I really want to thank you for your preference and fidelity to The Royal Suites, your comments are very good welcome and make us feel very pleasant to read how much you enjoyed your last vacation with us, I want to say that all the staff who collaborate in this Resort always is doing their best...
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This place was really great! Very private (compared to the regular Grand Palladium just next door) with its own pool and beach. The rooms are awesome with huge beds and very nice appointments. Plus: a world class surfing break (Punta Burros) just out the back door... Getting ready for a return-trip next week... :)
Dear JDMotes,
Thanks a lot for your nice comments and for giving us your feedback from your stay in The Royal Suites. We are really glad to realize that you enjoyed your holidays as our aim is to provide the best service and attention at all times to our guests.
Please do not hesitate to contact us for your next...
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