When we arrived about midnight there was a cold buffet waiting for us, which was most welcome. Reception is very helpful and welcoming. We were lucky enough to have a room on the second floor overlooking the main pool and in the morning we could watch all the activity round the pool. The room by the way was immaculate and... More

I went to this hotel in Sept last year with a friend, we have both never been to Bulgaria before so we thought we would give it a try. First imperssions of the hotel really nice, clean and very well kept. We arrrived in the early hours of the morning and I am surprised that they still had reception staff... More

I went with neice age 6, nephew age 9, the hotel room basic, bar staff needs learn about customer service very arrogant, we put kids into kids club, we had my neice who we explained wandered due to her disability they would need watch her, we sat directly outside room having a coffee, when we peeked in to see if... More

Great family hotel.Very safe,Could not fault the hotel apart from singles that were noisy coming in at all hours.spoke to Manager who explained he realised the problem and was making a plan for future years.Staff were quiet but if you made the effort to get to know them they were great.The animation team were exellent worked there buts off friendly... More

My family of 4 had a brilliant holiday in this hotel staff wer lovely, rooms where cleaned everyday and sheets and towles changed daily aswell cant fault the clearers wer brilliant. kids club was fantsic aswell i never seen my 7 yr old son he loved it and stuff loved him. Only down thing was the food i am really... More

My husband and I thought we would give Bulgaria a visit as we have heard so many different stories about Sunny Beach. We arrived 17th Spetember, which is towards the end of their summer season. Transfer from the Hotel was nice and short, approx 30mins. Although there were alot of people from our coach checking in with us, the check... More

My wife and I stayed at this hotel in May 2011, I am not a snob or anything but I did find the standards to be quite poor!!! The hotel public areas are spotless but our room was terrible with the worst view I have ever experienced. I spent 4 days in bed with food poisoning and my wife spent... More

spent two weeks at laguna park early july.Hotel nicely situated clean with good facilities .food variarable we dined out if we didnt like the menu.Staff friendly except for george head of security who was very arrogant.first week in hotel guests were mixed age groups.The second week we were over run with a large amount of teenagers.Their behaviour at times left... More

My husband and myself arrived at the Laguna Park Hotel, to be greeted by friendly and helpful staff, and a very nice clean room, the only complaint that I would make would be about the beds, so uncomfortable, but the room was cleaned every day and fresh towels changed dailyl. I must admit the food really wasn't up to much,... More