We stayed at the Helena Park Resort in September 2011, we didnt realise untill we got there that Sunny Beach is a purpose built resort which opens May to October. The resort itself stretches out around the edge of a large bay and at the end is a World Heritage site called Nessebar which is an old fishing village full... More

We spent a fortnight beginning Sept for our silver wedding at the 5* Helena Park. We went as a couple with Balkan and paid for the airline 3 course meal which was poor value at £7 each way - no hot food just a cold tray with some sliced meat/cheese, bread bun, couple of slices of tomato and cucumber, small... More

we arrived at 5 oclock in the morning not even offered a drink shuttled of to our room which was very clean but very small for 3 adults the staff in the restaurant were very rude did not serve you coffee or tea you had to get up and sort yourself out for a 4 star plus i thought this... More

hotel was lovely staff n food excelent but the down side was the entertainment there was none More

On arrival at the hotel at 5am the rep told us that this was the best hotel in sunny beach. We were not greeted with any drinks we just got shown to a room which was probably average been to nicer 4 stars. The reception staff are not helpful and act like they dont know much english half the time.... More

On first arrival to the hotel on the 5th september 2011 we were greeted with drinks. We were shown to our room to which the cot we had requested for our 15 month old son, was not there but a sofa pull out bed was. I went to reception to ask about the cot and the man behind receiption asked... More

The hotel is the best hotel we have stayed in so far and we have previously stayed in 5* hotels. The hotel is grand and clean, with ALL the staff working very hard and always very polite, nothing is too much trouble. The rooms are quite spacious, tastefully decorated but most of all CLEAN! Food is of a high standard... More

Stayed at the Helena Park Hotel for 2weeks in August 2011. The hotel was very clean and rooms were immaculate. We were all inclusive so food & drinks were included. Food was very nice, i thought that there was something for everyone. The staff were very friendly & helpful. There were a lot of germans at the hotel but we... More

Arrived in the early hours. was greeted with a glass of bubbly. i thought this is a good first impression. hotel lobby was immaculate always - as was rest of hotel, room was of excellent standard. Pool area was kept clean and tidy at all times, drinks were plentiful, but getting a sunlounger was fun as there was nowhere near... More