We booked to go to the Ivana palace, the reviews on that hotel were top marks all the way, But Balken holidays contacted us the day before, was fully booked, so they put us in the Oasis hotel, 4 **** well after reading the reviews on T/Advisor was not happy or looking forward to out holiday....... Well what a suprise... More

Stayed at grand oasis from 28/06 to the 12/0, have been to sunny beach many times in several different hotels and this has got to be our least favourite! On arrival at 12.30am we was shown to a 1 bedroom app that sleeps 2 people even thoough there was myself, husband and our almost 3yr old son! Reported this to... More

very poor hotel for 4 star.cold breakfast -no choice and nothing left by 9am.one night pool bar music loud till 6 in morning.reported to reception not interested.locked out of room on day of return at 10.00am.some sockets off wall.no hairdresser or jacuzzi or sushi etc.as stated in brochure.was asked for 10 lev for safe on day of return as they... More

People wind me up who come on this site, they pay cheap and expect 5star treatment we have just visited bulgaria and stayed at the grand for the 1st time, the only down side was the eastern europeans who were just ignorant and rude, the rooms were very clean and tidy cleaned every day towels changed everyday if needed, the... More

Before going and after reading reviews on hotel we were not sure if we were going to enjoy our week there. But on arriving at hotel we were very impressed with the one bedroom appartment. We read the staff were not very helpful or polite but we did not find this to be true. They were very polite and could... More

I went with a family of 11 to bulgaria, first time there absoloutely shocking experience!! I would never ever go back to this hotel and if i ever went back to bulgaria which i doubt i would it would be in mid july and also to a different hotel entirely! The food was awful, The entertainment was non-existent which was... More

Just come back last friday 30th Sept, all very much in shut down now. Would not have gone if I knew (letter to Balkan Hiolidays to follow). As this Hotel was already 90% shut down with none of the facilities offered available, it was like being in a ghost hotel. On arriving it looked terrible with no lights on and... More

Large apartment with a big bathroom, although fixtures could have been secured better. Location is great only a short walk to the beach. With it being the end of the season alot of the hotel facilities were closed both restaurants, hairdressers, no jacuzzi, no lobby bar or internet cafe as stated in brochure. I did read reports on the breakfast... More

Just came back from this hotel. It was our 1st time in Bulgaria and we had read up about the resort and the hotel. The rooms were very spacious and were cleaned every day. As it was almost the end of the season the resort was quiet as a lot of bars, clubs and activities were closed. We did read... More