We went to visit our son for a four day get away. We were pleasantly surprised by our modern room, King size bed, and cleanliness of the room. The staff was very helpful and friendly, especially Josh who helped me with the computer. The complementary breakfast offered many choices and was very good. Each room has a great view of...
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We are very happy that you enjoyed your stay with us. We are a hidden secret in the downtown area. Some locals do not even know where we are located. My staff is always eager to assist our guest and I am glad Josh was so accommodating to you. We look forward to your next stay!!!
Jackie Hodge
General Manager
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Beautiful view of the river when you wake up in the morning - peaceful, quiet. They also put on a nice free breakfast. Rooms are modern - not too spacious, but still very nice. We are planning on going back - great staff too.
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We are so glad you enjoyed your stay with us! The staff is always eager to accommodate our guest. We look forward to your next stay.
Jackie Hodge
General Manager
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My wife and I came in on Mothers Day, just for the night to celebrate our 27th anniversary. Our room was spotless, the bed was comfortable. I am sometimes one of those people where the "glass is half empty", but this was really one of the best stays we have ever had! We wish we could have stayed longer and...
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I am so glad you enjoyed your stay! And Happy Belated Anniversary. We have worked very hard to get the breakfast established as we use to deliver breakfast to the rooms in a basket, which the guest loved but with implementing the new breakfast we decided to redo the breakfast area. We look forward to seeing you again and be...
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The very friendly, nice people at the front desk gave us the best room,- on the corner, with windows looking up & down the river; if you book a suite you not only get a LR and BR, but views of the Cape Fear River as well as downtown; you also have a mw & frig in the room. Bathrooms...
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I am so glad you enjoyed your stay with us! We really appreciate your nice comments and we look forward to your next stay.
Jackie Hodge
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Great location right along the river each room has a great view. very quite and weel kept grounds with very friendly staff. I always return here when in the area and you are right acroos the river from the the Battleship North Carolina. Walking distance to many choices of restraunts, shopping and bars. Pet friendly!! wish they had a pool
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We are so glad that you continue to visit our hotel! It says alot when guest keep returning to our hotel and that we continue making each stay an enjoyable one. We look forward to your next stay and thank you for staying with us!
Jackie Hodge
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Stayed at the Best Western as the seminar I was attending was scheduled at the Conference center which is connectedd to the hotel. The room was clean and comfortable with a view of the Cape Fear river. You can see the North Carolina Battleship. It was a cloudy and cool weekend but it was nice to go and stroll the...
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Thank you for the nice comments. We feel privileged to come to work everyday to see the wonderful views of the Cape Fear River, especially on a sunny day. As for the microwave/fridge, we have placed them in only a few rooms but we are looking to add them whenever we do our next renovation. We are glad you enjoyed...
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We came to Wilmington for our anniversary and spent 4 nights at the Best Western. It is located right on the river and river walk. We stayed on the 3rd floor and had a nice view. The room is really nice but just a little small. The bed was comfortable, nice flat screen tv, large shower and great view. Josh...
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We are so glad you enjoyed your stay in Wilmington. Your kind words about the staff and especially Josh will be shared and they are greatly appreciated. My staff works very hard to ensure every guest has a pleasant stay. We look forward to seeing you again in the near future. And Happy Belated Anniversary!!!
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I am a business traveler, and have stayed here 5 or 6 times in the last year. The rooms are a l;ittle small compared to most mid priced chain hotels, but they have a great view of the river. The location is excellent downtown for walking to great food and local bars. The rooms are comfortable and well decorated. Without...
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Thank you for the great comments about the hotel and about my staff. They work very hard and they really do strive to make every guest experience a memorable one. Josh has been with us for almost three years and he does go above and beyond to make the guest stay a good one. We appreciate your business and look...
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Wonderful area with easy access to the riverfront and shops in the area. The whole site is well done making use oh historic structures. Staff was very accommodating and helpful. Room was small but had a great water view. Only real negative was a musty smell in the room when we arrived. Open windows took care of that. Would like...
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Thank you for your nice comments. We are so glad you enjoyed your stay and we look forward to seeing you again.
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We made a reservation using our Rewards points, but never received a confirmation e-mail/statement containing point information or charges. Due to a family emergency, we had to cancel 2 hours later. Upon going to the BW site and then to the BWRewards site, I saw that we were charged 16000 points for the one night stay. That's also what I...
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I'm sorry you had problems with you Rewards member reservation but even with Rewards point reservation, we handle them as we would any reservation coming into the hotel and once we received your reservation here at the property level, we redeemed your points and according to our processing of points the points to be redeemed were 24,000 and I'm very...
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65 Reviews
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145 Reviews
