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BEST WESTERN Melaleuca Motel & Apartments

3.5 of 5
20 Smillie Street, Robe, South Australia 5276, Australia  | 
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Ranked #2 of 7 accommodation in Robe
4.5 of 5 stars 45 Reviews
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45 reviews from our community

    Trip type
Traveller rating
    28
    14
    3
    0
    0
Date Rating
claui
Melbourne, Australia
Senior Contributor
42 reviews
18 helpful votes
3 of 5 stars Reviewed 10 February 2012

Basic motel rooms, quite dated. Bed was not great but everything else was fine. More

Was this review helpful? Yes
Martin Stanley, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
13 February 2012

Hi Claui Thank you for posting your review of our property. We know that our buildings are dated and it's a problem that our landlord will not spend the money to upgrade them. However we feel that to call our motel rooms basic is a bit harsh. These rooms have been recently painted, they have a queen bed, a two... More

Alison S
Kilmarnock, United Kingdom
1 review
5 of 5 stars Reviewed 8 February 2012

We could not have been made more welcome by Martin when we arrived. Our room was spacious and clean, with a lovely communal garden in which to relax. An added bonus was Martin tuning in to a certain TV channel so we could watch Andy Murray playing live in Melbourne ... so obliging of him. Thank you! We just wish... More

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Martin Stanley, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
11 February 2012

Hi Alison & Jim Thank you so much for your excellent review and kind words. Both are appreciated. We are delighted to have had you stay at our motel and we are pleased that you enjoyed your stay. We hope to see you again one day. All the very best of wishes Martin Stanley More

Mal033
Ashford, United Kingdom
Senior Contributor
27 reviews
3 helpful votes
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

A really nice motel and the proprietors really go the extra mile to make you welcome and your stay comfortable. The hosts even take you to your room and give an explanation of all the excellent room facilities they have provided, which even includes a library of DVDs for viewing in your room. Of the 14 Hotels/motels we stayed in... More

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Martin Stanley, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
25 January 2012

Hi Mal033 Thank you very much for your great review of our place. Trudy & I take great pride in treating all of our guests like friends. We think it's important to show our guests to their room and show them how everything works. We understand that this would be difficult in a larger motel but we know that this... More

Commodore
Heidelberg, Germany
Senior Contributor
47 reviews
34 helpful votes
4 of 5 stars Reviewed 16 January 2012

I stayed here for one night, breaking up what would otherwise have been an uncomfortably long drive between Port Fairy and the Barossa Valley. I was a little early arriving, but I was given a warm welcome and the room was ready. I even got a guided tour of its facilities! There is no restaurant or breakfast room here, but... More

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Martin Stanley, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
11 February 2012

Hi Commodore Thank you so much for the positive review you gave of our motel. We are sorry that you did not enjoy our town. Robe is a lovely place with great coastal walks and pristine beaches. It is one of the few places in Australia where you are allowed to drive your car on the beach. You quite correct... More

WeSeetheWorldinStyle
San Francisco, California
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

We spent one night here in Robe at the Best Western Melaleuca Motel & Apartments a couple of days before Christmas, 2011. We drove in around 7:00 PM after a longish day driving from our previous nights stay in Princetown (see my 12 Apostles B&B review). Trudy warmly welcomed us, directed me to the correct parking spot, and then showed... More

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Martin Stanley, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
15 January 2012

Hi WeSeetheWorldinStyle Thank you so much for your kind review. We are pleased that you enjoyed your stay with us. I do not understand why the WiFi was slow as it is normally very quick. It may have been that there were a number of people connected at the same time. We do apologise for the inconvenience. One of the... More

Tony G
Swindon
Senior Contributor
22 reviews
10 helpful votes
5 of 5 stars Reviewed 29 December 2011

We stayed for 1 night and were bowled over by the friendly welcome. Other hotels should send there staff here to see how to treat customers properly. Not fawning and false, "have a nice day" but helpful and informative on checking in. The room was spacious and well maintained, clean and good facilities. If you like to watch the occasional... More

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Martin Stanley, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
15 January 2012

Hi Tony G Thank you so much for your lovely review. We have found the free DVD library (with over 400 DVD's) a huge plus for our guests. Both Trudy and I adopt the philosophy that we are welcoming guests into our home and this makes the guest experience much more enjoyable. All the best for your future and we... More

msml1947
Marseille, France
Senior Reviewer
6 reviews
3 helpful votes
5 of 5 stars Reviewed 28 December 2011

An incredible find in a very cosy town, with great restaurants and atmospere. Martin the Manager deserves to be at the Ritz, but he is too nice and selfless for the role, and this would deprive us of his warm welcome and impecably run motel. The motel has a lovely garden for reading or enjoying local wine, where Martin is... More

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Martin Stanley, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
15 January 2012

Hi msml1947 Thank you so much for your kind words. When you enjoy your job it makes it very easy to be nice and helpful to others. Unfortunately there are too many in our industry who shouldn't be in it. Once again many thanks for your review and we will keep up the good work kindest regards Martin More

EssexEunie
Essex
Contributor
15 reviews
9 helpful votes
5 of 5 stars Reviewed 20 December 2011

We recently stayed a night (would have stayed longer if we had known how brilliant it was). The welcome we received on arrival was second to none and Martin was very helpful if advising which restaurant to visit. The room was spotless and had everything you would want. We were especially impressed with all the energy saving and harvesting of... More

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Martin Stanley, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
15 January 2012

Hi EssexEunie Thank you very much for reviewing our motel. We appreciate feedback as it helps us to keep up our standards. Our rainwater, which you commented on, passes through two filters and an ultra violet scanner so it is beautiful water to drink and very safe. All the best for your future and we hope to see you again... More

anhonestjoe
kent
Top Contributor
51 reviews
50 helpful votes
5 of 5 stars Reviewed 4 December 2011

Stayed here for one night as part of our Great Ocean Road Drive adventure ( Adelaide to Melbourne ) Put Simply : a) Best Management by far extremely helpful / obliging. Thank you Martin. b) Best rooms of any of our other motels we used en-route. c) Equal best location only a short walk to the sea front. Robe is... More

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Martin Stanley, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review
6 December 2011

Hi Anhonestjoe Thank you so much for your kind words in reviewing our motel. Trudy & I work really hard to have our property looking good and being hospitable to our guests. It is when we receive reviews like yours that really make it all worthwhile. Kindest regards Martin Stanley More

luckyfishsoup
Phnom Penh, Cambodia
Senior Contributor
30 reviews
27 helpful votes
4 of 5 stars Reviewed 9 November 2011

we stayed here a couple of years ago and it was so homely, clean and well equipped we did so again in september. immaculate again, and everything you could want for a great stay in robe. the absolute best thing about it is Martin. A really genuine, friendly man who remembered us from last time and really did make us... More

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BEST WESTERN Melaleuca Motel & Apartments Also Known As

  • Best Western Robe
  • Robe Best Western
Address: 20 Smillie Street, Robe, South Australia 5276, Australia

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BEST WESTERN Melaleuca Motel & Apartments
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