the furniture was filthy, the carpets were not much better, dust on the blinds, broken blinds, the room wasn't serviced once in five days, no toilet paper supplied. its swipe to enter the carparking is on the wrong side of the building so when the doors open you are head on with a vehicle coming out. Hall ways were also... More

We were return guests to this hotel. Our fist stay was amazing. We booked four mths in advance and payed. They put us on the second floor with no view. We had a poxy small unit, to share four guests. They gave us two small bars of soap, not one on each towel, and only one small sachet of instant... More

This is our 4th time to crystal bay we love the location and the changing sea views this time we where on the 5th floor 504 This is a great Value location and central to many spots on the gold coast These are well appointed rooms with good equipment but this time or this room needs a do over as... More

The view from the room was spectacular we stayed on the 5th floor above the pool area, we also stayed in June2011 on the 11th floor, the room on the 5th floor was better. The apartments are well kept very clean and tidy and the location was excellent it was only a five to ten minute drive into Surfers, five... More

Have recently spent two nights with family of 2 adults 4 kids..3 bedroom apartment was roomy. clean and modern. Great views of broadwater and gold coast hinterland. Wished we could of stayed longer. Quiet part of the coast. More

We arrived late as our flight was delayed, and it was way beyond check-in opening time. There was an intercom by the door which provided after hours service and we were able to get our keys easily. We were pleasantly surprised when we entered the apartment; it looks just like in the pictures, if not better. There were 2 bedrooms... More

We stayed for Easter long weekend with older children, therefore second bedroom without proper doors didn't bother us. It was clean and tidy, with amazing views. But... mattresses on two single beds were worn off and during one night my son fell off and bump his head on the bedside table. Wasn't very good experience. There wasn't enough dishes to... More

I am happy to say the instructions for afterhours check in were easy to follow. The first bedroom had plenty of room with a Queen bed that was comfortable, the second bedroom had 2 single beds and was again comfortable and roomy but the room divider did not go to the ceiling. The divider was louvers. This was the only... More

While the location is quiet and peaceful, Crystal Bay looks aged and in need of a make-over. The decor is aged and furnishings in need of replacement for example holes in curtains, sagging chairs and couches. The lift and hallways were dirty, the web site is very complimentary of the facilities. It is listed as four star accommodation however falls... More