We booked a deluxe mountain view room, but after checked-in, we noticed that was pool-view only. Finally, the staff explained to us that there is no more mountain view rooms in the hotel. B'coz there is a new hotel under construction right next to Pullman, which means the mountain view will be blocked FOREVER!!! we were upgraded to executive room... More

Really grateful for the airport pick up especially as our plane was delayed 2 hours. The hotel was great and our room was perfect with a lovely balcony and all the amenities you want. The bed was perfect, I mean comfortable. Staff were very helpful. We had a bit of a problem with charging our credit card, but the hotel... More

Pros: 1. the only "international luxury" hotel with close proximity to Wulingyuan (about 20mins walk to Wulingyuan entrance) 2. Free transportation to hotel from airport when staying 3 consecutive nights (convenient as it is 45 minutes away) Cons: visibly poorly managed/catered for mainland Chinese tourists 1. Overall poor maintenance of premise - obvious signs of damage, aging, and lack of... More

The room and bed is 5 stars, buffet breakast was great if you like chinese food especially we have a chance to sample the local Hunan spicy dish at the table, but not the western as the selection is limited. Staffs at reception and breakfast room were friendly, the staffs at conciege though friendly charged a higher fee when they... More

At first, hotel claimed no record of my 3-night reservation made thru Trip Advisor/HRS website, then admitted receiving money with erroneous reservation info. Despite that, hotel refused to correct error, to apply money to 3-night stay, or to credit or refund amount. Instead, hotel insisted on more money at a higher price than website price. Hotel is elegant and has... More

All the facilities were closed but the restaurant staff and room service were very professional. Shame about the lobby staff. Don't ask the lobby for taxis as they over-charge you as the taxi driver told us later that they and the lobby staff collude and divide the profit. The fare should have been CNY18 but because the lobby staff helped... More

Date of Stay: October 19 - 22,2011 Room Type: Superior Room Upgrade: Loyalty Card: None Location: The hotel is close to the sites around Zhangjiajie so you can say its pretty convenient but since I was there on tour, location was secondary. Check in: It was a long day, we drove from Changsha reaching Zhangjiajie around 7 where we decided... More

Nice hotel not far from the National Park. There were only few English-speaking staff members but they always managed to find someone who could translate. We tried their Western Restaurant - not impressed. Don´t take massage services, I did´t lake their attitude. The girls couldn´t a word English, they talked to each other and did´t pay attention to oss while... More