Better look closer. Bad traffic and road access makes getting to the property difficult. You will find a bathroom so dimly lit that you can't see to shave. And if you are really lucky, you might find a big ol' hole in the bottom of your door! Clearly, Room 316 has a story to tell; I'm just glad I wasn't...
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Thank you for your recent review. We are located on a major road in Raleigh that quickly connects drivers to downtown Raleigh in minutes as well as easy access to the Interstate. This is a main reason our guests stay with us because of our close proximity to all that Raleigh has to offer. I have inspected Room 316 and...
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The bathroom shower needs some chalk and grout; the mildew is nasty. I dropped a coin that rolled under the bed; it's still there because it was too dirty to put my hand under the bed to retrieve it. The AC is very loud and cycles frequently.
Thank you for your comments regarding your recent stay at our hotel. We take every comment very seriously and review them to improve our overall operation. I apologize that you were disappointed with your stay. I will personally review your comments with our Maintenance and Housekeeping departments to make sure they are checking all the small details that go into...
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Compliments to our hosts! The hotel was reasonably priced for the area, the room was comfortable and clean, the staff were responsive, and breakfast was good. Thanks, Mike Dillon, general manager. We had read negative comments on TripAdvisor before we went and were a bit nervous about staying there, but we would definitely stay there again.
Thank you for your recent review on Trip Advisor. I was very pleased to receive your kind comments about your recent stay. We have worked very hard on upgrading our breakfast items and presentation over the course of the year. I am glad those efforts paid off during your stay. I hope you will stay with us again the next...
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We were told that the pet fee was twenty five dollars, instead was told it would be thirty when we got there. Didn't have time to argue because we were really late to an event, only went up to leave our dog. Got back around midnight and noticed that we could hear everything through a door in between the next...
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Thank you for posting your review of the Best Western Raleigh North Downtown. I apologize that your stay was not an enjoyable one as our staff tries their best to make sure every guest stay is an exceptional one. We do have on site security that works throughout the overnight hours to keep the noise levels low so all of...
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This Best Western is located just outside the Beltline on Capital Boulevrd in Raleigh, NC. It is an older facility, not originally buit as a Best Western and it's age is showing.
I booked the room through an online discout site and was pleasantly surpised to find I had booked a suite. The pleasantness dissipated quickly as soon as walked...
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Thank you for your recent review of the Best Western Raleigh North. I apologize for the condition of the room you stayed in. We are always making improvements to our Guest Rooms and the paint smell was from recent improvements we made in that building. I have personally had our Maintenance team go into the rooms in this building and...
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My fiancee and I stayed here after attending a beer festival in Downtown Raleigh over a weekend. The lobby has a very sharp appearance and the staff at the front desk were courteous and friendly. The elevator up to higher floors was very quick, which I really appreciated. The rooms were cleaned very well and stocked with everything I would...
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Thank you for your recent review of our property. I was very happy to hear about your positive experience at our hotel. While we cannot control our guest behaviors, we do have on site security that can handle all noise complaints and any other incidents. Raleigh has many great events like the Beer Festival you attended. I hope the next...
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I stayed at this Best Western 40 times in 2011, and most experiences were excellent. The front desk staff cannot be beat, and I have supported and recommended this motel to all friends, but this past weekend needs serious attention on many counts. I was truly, truly disappointed. When I went online to make reservations, I could not find the...
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Thank you for taking the time to review our Hotel on Trip Advisor. I want to apologize that your stay was not up to the standards that you expect when you stay at the Best Western Raleigh North. I wanted to address your specific concerns. We did not have any two bedded rooms available that weekend and we do allot...
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I was having a perfectly nice stay here. It has a good location and is clean and decent overall. But I woke up to at least 15 police cars surrounding the hotel and watching cops stroll the property with large guns. I'm lucky I wasn't on the evacuated floor, but the fact that no details were provided left me and...
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Thank you for your review on Trip Advisor. I apologize that your stay was interrupted by the Police situation that occured at our hotel. There was a situation that involved one guest room. In order to keep all the guests and staff safe the hotel staff allowed the Police to handle the situation. In the end it did take about...
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I was returning with wife sister and 2 yrs old kid to Orlando comming from DC. Pick up Raleigh to stay because of a friend of mine that told me this was a very quiet town. THe town was really quiet, at this hotel the staff was really polite at the front desk but they gave us a room at...
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Thank you for your recent comments about your stay. I apologize that the room you received was not up to the expectations that you want from a Best Western Property. We are planning on doing some upgrades to our guest rooms and putting in some new furniture which we expect to greatly improve our Hotel. Thank you for the kind...
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72 Reviews
72 Reviews
