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All 79 Raleigh hotels

Raleigh Marriott City Center

3.5 of 5
500 Fayetteville Street, Raleigh, NC 27601
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Ranked #30 of 79 hotels in Raleigh
Most recent review
5 of 5 stars Reviewed 10 June 2013
Jwillits2727 Charleston, South Carolina
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194 reviews from our community

Traveller rating
    66
    78
    35
    5
    10
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Families
23
 
Couples
51
 
Solo
18
 
Business
95
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Charleston, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 June 2013 via mobile

We travelled to Raleigh for a concert. we chose the Marriott because of its proximity to the venue and walkability to downtown restaurants and sights. In the hotel we found a Comfortable bed, clean bathroom, nice shower and friendly staff. Good restaurant too. A very good hotel experience!

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BHofmann, General Manager at Raleigh Marriott City Center, responded to this review
11 June 2013

Thanks very much for your review. We are two blocks away from the Red Hat amphitheater and haven't discussed it often in this media. Great facility and great bands! We appreciate you posting on Trip Advisor! Best Regards, Bill Hofmann General Manager Raleigh Marriott City Center More

Durham, North Carolina
1 review
1 of 5 stars Reviewed 9 June 2013

Upon checking in, we were told our room was not yet clean even though it was well after check-in time. We needed to get to a wedding and couldn't wait, so the staff member put our bags in storage and said we could return soon to pick up our bags and key to the room. When we returned a couple... More

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BHofmann, General Manager at Raleigh Marriott City Center, responded to this review
11 June 2013

Thank you for your review. Clearly not our hotel's finest hour. Please accept my apology as well as our team's. Human error occurred when your wait listed room was checked into our computer system. The room had not been properly updated and showed discrepant in our computers. When it was physically inspected your belongings were still in our bell closet... More

Raleigh, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 7 June 2013

My family & I had the worst experience at this hotel. My family member purchased the Penthouse level of this hotel. Melvin the security officer harassed us the entire time. We had stayed there the year before and did not experience the crap we did recently. Our last visit we purchased well over 20 rooms. We will never bring business... More

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BHofmann, General Manager at Raleigh Marriott City Center, responded to this review
14 June 2013

Thanks for your review. We never take evicting a guest from the hotel lightly. However, for the well being of the guests who complained our security team had to take this action. Regards, Bill Hofmann General Manager Raleigh Marriott City Center More

Bedford, New Hampshire
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 28 May 2013

Finally, a Marriott that seems to live up to the name that you would expect. Very nice, clean hotel with great service (check in, room service, valet) and nice accomodations. The hotel is located right in the center of the Raleigh revitalized downtown. Lots of local bars and restaurants to walk to after a long day.

Was this review helpful? Yes 1
See 2 more reviews by NH_Road_Warrior_01 for Raleigh
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review
10 June 2013

Wow; what a great review! We appreciate you taking the time to post about your recent stay at the Raleigh Marriott City Center! We are proud to be part of a an energized downtown and proud to represent Marriott! Our team works very hard to satisfy our guests each day. While there are time we aren't successful our mission is... More

Richmond, Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 27 May 2013

The downtown location is incredibly convenient, but the valet parking is crazy (though tolerable if you can be patient). The quality of the hotel is very good overall, with nice, clean rooms. The staff were mostly helpful, though the guy at the front desk on check-in mixed up a few things. The breakfast buffet deserves special mention- high quality, fresh... More

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BHofmann, General Manager at Raleigh Marriott City Center, responded to this review
10 June 2013

Thanks for your great review of the Raleigh Marriott City Center. Posta Tuscan Grille has gotten some great accolades lately. Currently we are ranked in the top 5% nationwide in Quality of Food by Marriott's guest satisfaction system. We are very proud of the dining room's performance and strive to be excellent in all our disciplines. Best Regards, Bill Hofmann... More

Jacksonville, Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 23 May 2013 via mobile

My husband is an executive for a company whose headquarters is a couple blocks from this hotel. We have a negotiated discount corporate rate and stay at this hotel often. Over the past two years we have stayed an average of once per month. We have generally been happy, but over the past few months little issues are starting to... More

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BHofmann, General Manager at Raleigh Marriott City Center, responded to this review
10 June 2013

Thanks for your review and continued loyalty to the Raleigh Marriott City Center. as a result of your posting you should have received a call from one of our associates in property reservations. It is my understanding that you require a king size bed with a roll in shower. Unfortunately, there is only one room out of 400 in our... More

Huntly, VA
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 19 May 2013

This was a fine hotel, centrally located in downtown Raleigh, easy to get to from Durham area. The buffet breakfast on Sunday was very good and the staff throughout the hotel was accommodating. The hotel was clean and seemed to be well run. The only misgiving was there did not seem to be a concierge so there was no one... More

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BHofmann, General Manager at Raleigh Marriott City Center, responded to this review
20 May 2013

Thank you for your review of the Raleigh Marriott City Center! Our hotel is slightly different than others in that our Concierge actually is in the lobby interacting with guests instead of behind a desk. We term him the Lobby Concierge. Additionally, we staff our Club Room during the week with a Concierge who is available to assist guests. All... More

Salisbury, North Carolina
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 12 May 2013

We spent the Mother's Day weekend visiting family and stayed two nights at the Raleigh Marriott Center City. The rooms are nice, clean, and guilt. The staff is friendly and willing to meet the guests needs. Rooms toward the end of the hallways are quieter since folks are coming in and out all evening. The hotel restaurant has an excellent... More

Was this review helpful? Yes 1
See 2 more reviews by NCJim397 for Raleigh
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review
20 May 2013

Thanks for your review of our hotel. All of us at the Raleigh Marriott City Center are proud to be the hotel of choice in downtown Raleigh. Hosting visitors to our great city is an honor. We are proude to be here for you! Regards, Bill Hofmann General Manager Raleigh Marriott City Center More

Raleigh, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 28 April 2013

One of my favorite places to stay. The property is very convenient to everything in downtown Raleigh. The rooms are always perfectly comfortable and clean, and the staff will go above and beyond to make sure every need is addressed! Nick at the front desk is always a pleasure to catch up with. As someone who works in the hospitality... More

Was this review helpful? Yes 1
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review
1 May 2013

Wow what a great review! Thank you for taking the time to post on TripAdvisor. You can see by my past responses that it really is all about the team that serves our guests each day. Thanks for singling out Nick. He is a great asset to our hotel. I will ensure that he gets the accolades he deserves. Best... More

Wilmington, North Carolina
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 28 April 2013

I booked two rooms at the Marriott in downtown Raleigh for a school-related event. This hotel is relatively new and it is quite nice. It is very clean, with a bright, open lobby and you can walk to the downtown museums and the capitol building. We were greeted promptly when we arrived and quickly checked in. I was traveling with... More

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BHofmann, General Manager at Raleigh Marriott City Center, responded to this review
29 April 2013

Thanks for your review of the Raleigh Marriott City Center. We have been in touch with the owner of the car service that you described and brought these issues to his attention. We certainly apologize that you had a negative experience with one of our vendors. The hotel takes these matters very seriously and will monitor this car service for... More

 
 
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Additional Information about Raleigh Marriott City Center

Also Known As:
Raleigh Marriott City Hotel
Raleigh Marriott City Hotel Raleigh
Address: 500 Fayetteville Street, Raleigh, NC 27601
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotels in Raleigh
Price range (per night): $175 - $330
Hotel Class:3.5 star (3.5*)
Reservation Options:
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