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DoubleTree by Hilton Hotel Raleigh - Brownstone - University

3.5 of 5
1707 Hillsborough Street, Raleigh, NC 27605 (Formerly Holiday Inn Brownstone - Raleigh DT)
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DoubleTree by Hilton Hotel Raleigh - Brownstone - University
Ranked #20 of 79 hotels in Raleigh
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141 reviews from our community

    Trip type
Traveller rating
    64
    40
    24
    10
    3
Date Rating
Statham, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013 NEW

This staff knows what customer service is all about. Very accomodating to special needs and a great location near lots of restaurants. I was part of a large group staying and meeting at the hotel and really appreciated the flexibility in meeting our changing needs.

Was this review helpful? Yes 1

Review collected in partnership with DoubleTree by Hilton

Oklahoma City, Oklahoma
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

The staff was very friendly, the rooms are clean and comfortable and the location is close to the campus of North Carolina State. Breakfast was included in the price and it has good selection, cold food, oatmeal, eggs, potatoes, etc. Basic buffet fare. Got boring after a week, but that is okay.

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See 2 more reviews by eab405 for Raleigh
Wilson, North Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 May 2013

Our agency has used this location for several years in a row now for our annual 2 day conference. This year's service from the DoubleTree by Hilton was nothing less than great! The hotel staff was very cooperative during the planning process and their customer service continued to shine through during conference implementation. The sales, catering, and media staff made... More

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Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 16 May 2013

I arrived two weeks ago to this hotel, and I was impressed immediately with the staff and the ambience of the hotel. The rooms have been updated nicely, and even though this is an old building, it has a 'fresh' look about it. I was here as part of a conference also being held at this hotel, and the staff... More

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Raleigh, United States
1 review
2 of 5 stars Reviewed 11 May 2013

Older hotel and not up to the Doubletree standards and in need of remodel. More like a old Holiday Inn the a Hilton chain hotel. Elevator was old and a little scary. Door room locks did not work well and got locked out of my room multiple times. Breakfast service was poor and the food was only so so.

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Review collected in partnership with DoubleTree by Hilton

bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review
15 May 2013

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our property. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Again, we apologize for the inconveniences and we hope you’ll stay with us again soon and tell us... More

Charlottesville
Top Contributor
128 reviews 128 reviews
14 hotel reviews
Reviews in 42 cities Reviews in 42 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 10 May 2013

I stayed here with a friend this past weekend, and as soon as I checked into the hotel, the first thing i texted to my buddy who hadn't gotten to the hotel yet is, my god, this isn't a doubletree, it's a motel 6 with Doubletree furniture! now don't get me wrong, this hotel is perfectly fine, but it's not... More

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bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review
13 May 2013

Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time More

New Bern, North Carolina, USA
2 reviews
3 of 5 stars Reviewed 7 May 2013

I chose to spend extra for an "upgrade" at this hotel. The bed was extremely comfortable and the room was adequate. The lighting in the bathroom was poor and even though my upgrade included a balcony, there were no chairs on the balcony so it was pretty useless. The door to my room was difficult to open even after the... More

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bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review
13 May 2013

We’re sorry we didn't provide the quality of amenities and service you deserved during your recent stay at our hotel We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation is corrected. Again, we apologize for the inconveniences and if you return to our area, we hope you’ll stay with us... More

Virginia Beach, VA
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 7 May 2013

This hotel has recently undergone renovations that have brought it up to snuff, but only average snuff. Plenty of free parking, clean rooms and common areas, but you just can't upgrade the insulation between hallways and rooms. It is a pretty noisy hotel. The front desk was very friendly. The bed was a 'memory foam' type bed, not my favorite,... More

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bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review
14 May 2013

We’re sorry that we didn't provide you with a rewarding experience during your recent stay at our hotel. Your satisfaction is very important to us, and we appreciate your feedback about the noisy hallways and thin walls. Your comments will help us correct these issues. We hope you’ll consider staying with us again the next time you’re in the area. More

Pinehurst, North Carolina
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 7 May 2013

One-night stay on May 3rd for a convention. There are 4 or 5 steep stairs to reach the conference rooms and to move boxes to them was very inconvenient. For older attendees, the steps were a real challenge. My room was 65 degrees, and when I called the front desk, I was told that the heating system will not work... More

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Henrico, North Carolina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 May 2013

The North Carolina Senior Tar Heel Legislature held it's 20th anniversary celebration at this hotel and the support from the hotel staff, the facility and the food was nothing short of excellent. The staff decorated our room with a patriotic theme that included alternating red, white and blue table cloths, floating candles and beautiful seat covers. The PA system provided... More

Was this review helpful? Yes 1
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Additional Information about DoubleTree by Hilton Hotel Raleigh - Brownstone - University

Also Known As:
Doubletree By Hilton Raleigh Brownstone - University Hotel Raleigh
Doubletree By Hilton Raleigh Brownstone - University Hotel
Holiday Inn Brownstone
Holiday Inn Raleigh
Raleigh Holiday Inn
Address: 1707 Hillsborough Street, Raleigh, NC 27605 (Formerly Holiday Inn Brownstone - Raleigh DT)
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotels in Raleigh
#22 Family Hotels in Raleigh
Price range (per night): 110 AUD - 229 AUD
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the newly remodeled Doubletree by Hilton Raleigh - Brownstone University. Whether you are visiting for business at North Carolina State University (2 blocks), the Research Triangle Park(8 miles), the new Raleigh Convention Center and Downtown Business District(1.5 miles), or you're here for a leisurely stay to attend an event at the RBC Center, Time Warner Pavilion at Walnut Creek, Progress Energy Center for the Performing Arts, State Fairgrounds, or a visit to one of our three museums in downtown Raleigh (Art, Science, History), we can offer you the best balance of location, convenience, and value. With features like a new, modern spacious lobby, brand new guestrooms for 2012, a new restaurant and bar and all new fitness center by Precor along with an expanded business center,we have everything you need to insure a pleasant and productive stay. Best of all, you can walk to more than 20 different restaurants and nearly 100 shops at Cameron Village(a historic, upscale, outdoor walking mall), ride the train, paddleboats or play on the playground at the all new Pullen Park or take advantage of all the businesses and restaurants on Hillsborough Street across from NC State University's campus-each of these is less than .5 miles from the hotel. Come see why Raleigh was again listed as 'One of the best cities to live and work in' by Forbes Magazine in 2011 and why the all new Doubletree by Hilton Raleigh Brownstone University is the best place to stay to be in the center of it all; and please don't forget that parking and internet are always free! ... more   less 
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DoubleTree by Hilton Hotel Raleigh - Brownstone - University
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