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All 79 Raleigh hotels

Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive

2.0 of 5
921 Wake Towne Dr, Raleigh, NC 27609 (Formerly Studio Plus Deluxe Studios)
Hotel amenities
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
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Ranked #70 of 79 hotels in Raleigh
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15 reviews from our community

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1 review
1 of 5 stars Reviewed 14 April 2013 via mobile

Spent the night here last night. Most terrifying experience of my life. People screaming in the hallways fighting over money, talking about territory and threatening to bring violence to each other. I wanted to leave immediately but there was no way out and decided it was best for us to stay in the bed not making any sound of movements... More

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Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive, responded to this review
19 April 2013

Thank you for providing us with details about your stay. The experience you described is unacceptable, and I sincerely apologize for it. The staff and I take our guests safety very seriously and using your comments, will be doing additional training on how to ensure situations like the one you described do not happen again. We do not condone illegal... More

Fayetteville, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 9 April 2013

I called Erica Friday night to see about a room for Saturday. We were racing in Raleigh that morning and wanted to shower and relax. She arranged for a room to be available when we finished. Ke'Swanna had the room ready and had set aside extra soap, shampoo and towels. The staff was very pleasant and professional. The rooms are... More

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Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive, responded to this review
19 April 2013

Thank you for the feedback about your stay at our hotel. I appreciate the kind comments about our location and how accomodating our staff was, especially Erica and KeSwanna. We hope you enjoyed the race! Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Please feel free to contact me... More

Raleigh, NC
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 March 2013

I am staying here as we speak and I do not feel safe. I am writing this review because I'm not 100% sure I can go to sleep. As others have stated, there are a multitude of smells ranging from cigarettes to pot to God knows what. The location is the only thing this place has going for it, I... More

Was this review helpful? Yes 1
roadwarriornc, Regional Director of Operations at Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive, responded to this review
21 March 2013

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you did not feel safe during your stay. To make sure this doesn't happen again, I am placing additional management on site along with security. I appreciate you bringing this to our attention. I hope that you will contact me directly,... More

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Raleigh, North Carolina
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 21 February 2013

I stayed here for one night after dining at The Melting Pot, which is walking distance to this hotel. The hotel is located in a hotel strip along with an Extended Stay America, a Hampton Inn, and a Courtyard Mariott. All of the other hotels were sold out that night, but this one wasn't....And now I know why! Upon check-in,... More

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See 16 more reviews by ONTHEGO054 for Raleigh
roadwarriornc, Regional Director of Operations at Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive, responded to this review
25 February 2013

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the issues you have brought to our attention occurred, these are not acceptable. Please accept my apology. To make sure this doesn't happen again, I am going to conduct a full investigation on the issues your have brought to our... More

Greensboro, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 10 October 2012

I have never gone through as much confusion as I have at this location. I stayed at one of the sister properties of Studio Plus a year ago and felt comfortable staying here due to my experience with them and the photos posted online. This was CLEARLY a mistake. I don't know if the severly stained recliner or shower curtain... More

Was this review helpful? Yes 1
roadwarriornc, Regional Director of Operations at Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive, responded to this review
18 October 2012

"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our... More

Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 8 July 2012

I stayed here with my gf for a small before Christmas staycation (thankfully only one night). This place is rundown (although our room was surprisingly clean). You know it's bad when even the couches in the lobby are ragged. We did not have all of the equipment/utensils that we needed for the kitchen in our room and had to (dreadfully... More

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See 2 more reviews by Starrynights1107 for Raleigh
ChristopherTM, Manager at Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive, responded to this review
20 July 2012

Thank you for taking the time to review your recent stay at Studio Plus Raleigh - North. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 14 May 2012 via mobile

This place was horrible!!!!!!! The minute I walked in this place I knew we could not stay here!!!!! We walked in the room and the place smelled like a sewer!!!!! There were stains on the floor and on the recliner. Out was disgusting. I was there for ten minutes before I got my refund. So nasty. Ugh!

Was this review helpful? Yes 1
See 2 more reviews by WifeofaKing for Raleigh
ChristopherTM, Manager at Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive, responded to this review
20 July 2012

I recently received a copy of your review of the Studio Plus Raleigh - North. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our mission... More

Raleigh, North Carolina
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 20 April 2012

I stayed in this horrible hell hole earlier this month. I have friends who are in ninjagroup and other clandestine units whose stories sound more like they stayed at the 4 Seasons or Peabody, when they are in the third world; than when I was at this REDACTED REDACTED PLACE in Raleigh. On the way in, all the lights in... More

Was this review helpful? Yes 5
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 18 July 2011 via mobile

Okay so I checked in the hotel and the room smelled like the bathroom had not been clean. The hall way smelled like weed, there were strippers standing outside asking if they could get inside the room. I got tired of the smell of the room and went to the front desk and the response I got was "well I... More

Was this review helpful? Yes 4
Raleigh, North Carolina
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 29 December 2010

ROXANNE THE GENERAL MANAGER, LARRY, SHONDA, PATRICIA, ARE ALL THE WORST STAFF AND HOST FOR ANY HOTEL THIS HOTEL HAS DRUGS, DRUG- DEALLERS, WOMAN SELLING THERE BODY IN FRONT OF YOUR KIDS, THE STAFF DO DRUGS AND BE GOING IN AND OUT OF ROOMS WITH THE CUSTOMERS, THEY HAVE CERTAIN GUEST THEY SERVICE AND DO FOR HERE. they will kick... More

Was this review helpful? Yes 5
 
 
 
 
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Additional Information about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive

Also Known As:
Extended Stay America Raleigh
Address: 921 Wake Towne Dr, Raleigh, NC 27609 (Formerly Studio Plus Deluxe Studios)
Region: United States > North Carolina > Raleigh
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #70 of 79 hotels in Raleigh
Price range (per night): $67 - $76
Hotel Class:2 star (2*)
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