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Fairfield Inn Marriott Cross Creek Mall

2.5 of 5
562 Cross Creek Mall, Fayetteville, NC 28303
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Fairfield Inn Marriott Cross Creek Mall
Ranked #17 of 48 hotels in Fayetteville
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85 reviews from our community

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Traveller rating
    33
    9
    18
    15
    10
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Washington DC
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 15 May 2013

Stayed here for business for a few nights and was pleasantly surprised. It is an older property with doors that open up to the outside. Once inside the room it was pretty nice for a Fairfield Inn. The rooms have been recently renovated and the staff is outstanding. Will stay here again.

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See 4 more reviews by Ghostrider73 for Fayetteville
Barboursville, Virginia
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 10 May 2013

This place was Marriott in name only. I think it was a refurbished motel with only one floor having interior rooms. Not impressed and checked out after one night. I moved to a newer hotel up the street. The staff was friendly and helpful but sadly, it didn't make up for a poor property.

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See 2 more reviews by Mark V for Fayetteville

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Baltimore
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 7 May 2013

The staff here were friendly, but the hotel is set up like a motel, with the doors outside. The rooms are also quite small. I don't know what else the hotel could really do to make itself more appealing, though. Things were clean and there was a Starbucks next door which was convenient. The staff wasn't lacking at all and... More

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See 3 more reviews by SarahB0Barah for Fayetteville
Lenoir, North Carolina
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 May 2013

We were in town for a grandkids event. Very good staff. Decent breakfast. Lobby small. Elevator outside, but security felt fine. Plenty of places to eat. Mall right beside hotel; close to Ft Bragg. Fayetteville has the worst traffic we've seen in town of it's size and traffic control is a nightmare.

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Dothan, Alabama
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 26 April 2013

This is an older property, appears to be a converted older property. All the staff was great or the rating would be down 1 notch. Rooms open to the environment, thin walls/floors so you hear lots of external sounds. Good news is I had a room on the back side, higher floor so less traffic and no worries about ground... More

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Charleston, South Carolina
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 9 April 2013

I have stayed at this hotel a total of 3 times. The first was less then desirable the second was excellent, the third, not so much. It appears that as a Platinum Member I get nicer rooms, which was the case of my second visit. That was actually nice. However on my other stays I was in a standard room.... More

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See 4 more reviews by neilmcmullen for Fayetteville
Fairfield Inn F, Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review
16 April 2013

We are glad to hear that they took care of you on the 2nd go time you were here but for it not to be the same bothers me. I will personally take care of that and make sure that all our marriott rewards memebers feel welcome expecially our Platinum Elite guest. If I can ever be of help to... More

Decatur, Georgia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 7 April 2013

From start to finish our entire trip was awesome. I read the previous reviews and my husband and I didn't experience anything near what others wrote. We had no issues with the room or check-in. My only suggestion for the room we stayed in was that the trashcans could be a little bit bigger. I look forward to staying at... More

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Fairfield Inn F, Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review
8 April 2013

Thank you so much for the kind words, and we are so glad that you had a great experience here. We always appreciate our guest taking the time to write a review on our property it helps us get stronger not only as a hotel but as a team. We look forward to your next trip here and please call... More

1 review
1 of 5 stars Reviewed 21 March 2013 via mobile

Bogus charges on my credit card. For items "taken" that were never supplied to the room in the first place. Aweful customer service when trying to handle the matter professionally and expeditiously. Never called back to fix issue. Ridiculous banging and ruckus above my room of 3 tired children that was dismissed numerous times to excersizes going on at fort... More

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Fairfield Inn F, Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review
22 March 2013

I am deeply sorry that this stay was not up to the satisfaction. The item in question was missing from the room our hotel has placed a new sound machine in the rooms to help the guest sleep more at peace. Upon check out the item was missing and we had to charge the last guest in the room per... More

University Park, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 15 March 2013 via mobile

Dont stay here if you value cutomer service. I called to confirm room type and check if four people could really fit. She went off on me and said it was my fault I booked a king room for four. I was just asking. I always stay at Marriotts and have always put in the number of people and the... More

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Fairfield Inn F, Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review
18 March 2013

First of all I would like to formally apologize for your recent stay. If you could give me some more information I would like to use this so we can improve all our staff here at the property. My email address is Stephen.mdurham@marriott.com. Again I am very sorry that this happened here and I hope that we can regain your... More

Catania, Italy
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 11 March 2013

I was surprised with this hotel. I normally hate motel type hotels, where you drive up to your front door, but this one is very well maintained. The staff is amazing. The breakfast is great! By far the best continental breakfast I've had, ever. It's an older hotel, but very well kept. The location cannot be beat. EVERYTHING you can... More

Was this review helpful? Yes 1
Fairfield Inn F, Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review
18 March 2013

Thank you again for all your kind words and we always appreciate the feedback. Thank you for your business and trust in the Marriott Brand More

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Additional Information about Fairfield Inn Marriott Cross Creek Mall

Also Known As:
Fairfield Inn Marriott Cross Creek Mall Hotel
Fairfield Inn Marriott Cross Creek Mall Hotel Fayetteville
Fairfield Inn Fayetteville
Fairfield Fayetteville
Fayetteville Fairfield Inn
Fayetteville Fairfield
Address: 562 Cross Creek Mall, Fayetteville, NC 28303
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Fayetteville
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 48 hotels in Fayetteville
Price range (per night): 112 AUD - 137 AUD
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Newly renovated facility located adjacent to Cross Creek Mall. ... more   less 
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Fairfield Inn Marriott Cross Creek Mall
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