I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we ran out of change one night, which prevented you from finishing your laundry. Still, we are delighted to know that we were able to provide you with such an excellent stay. Thank you again for sharing your experience... More

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our property and rooms; however, we apologize that you found the traffic noise to be excessive. Upon request, we are happy to accommodate room re-location requests based on availability. I am sorry that this was not communicated to you... More

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you are enjoying the pillows, in reference to your disappointment in the TV Channels, we are reviewing those selections at this time. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

Thank you for taking the time to write a review of your stay. I sincerely apologize that the noise from the highway and from the surrounding rooms was a nuisance, I will check into this further. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, please... More

I received a copy of your review, and wanted to thank you for taking the time to share your experience. I'm glad that you enjoyed your stay, when you return you will see that we have started the continental breakfast which I hope you enjoy. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

Thank you for taking the time to write a review of your stay. The condition of the room you described is not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am the management team on their inspection process for rooms daily. I appreciate you bringing this to our attention. If you would... More

"Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you for taking the time to write a review of your stay. I am sorry to hear that you were not provided a non smoking room and that the internet connection was slow. To prevent this from happening again, my team is evaluating the Wireless Service we currently use and we are working with the associates to make sure... More

"I recently received a copy of your review of the Extended Stay America Fayetteville - Owen Drive. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies. I... More