I hate to give them such a bad review because I really liked the room. It was clean, the mattress was nice and firm, the TV was Hi-Def and had good cable service, the bathroom fixtures were in very good shape (one of my pet peeves), and my 6'+ husband liked the high shower head and bowed shower curtain. My... More

Room was very clean and pleasant and location, though beside a busy street, was very quiet. Room rate was good relative to competition. Pet friendly was a must for us. Be aware that your pet must be no more than 25 pounds (not a problem for us). We were very pleased to learn that the hotel is "native American owned".... More

My husband and I were on a bike trip with friends of ours from WI and this was our second stop of the trip and we ended up going through the Smoky Mountains at night on bikes and were literally frazzled when we got there at 10:30 pm. The clerk there was super nice and he genuinely felt bad that... More

My husband and I were going on a last minute July 4th trip with our 2 small dogs to rent a boat on Fontana Lake. We decided to go the night before to spend the night, as it is about a 3 hour drive. We wanted to stay in Cherokee and hit up the casino. We looked on trip advisor... More

staff at check-in had nasty attitude rude , room was okay clean , breakfast was just okay , continental self serve not really a good value at all. upon checkout really rude clerk and it was early in the morning, complained to bw corporate got an apology and gift card for future bw stay and then letter of apology from... More

Making last minute plans to see the foliage along the Blue Ridge Highway, we found this hotel online for $99 a night with an additional $25 for each pet. A former Best Western, now owned by Magnuson Hotels, we got great value for our money. The rooms were clean, the beds were comfortable, the heat worked great and the thick... More

Booked the stay on Expedia. Many problems and the hotel staff would not take ownership of the situation. They just started yelling at myself and wife and complaining that the problems were not their fault. 1. Myrtle's Table Restaurant: very long wait with no customers. Wait staff apparently not trained. They walked around a lot, but were not assigned tables.... More

We made reservations thru Cheap-o Stays. Canceled our reservations the same day but they charged me $ 109.81 after cheap-o hotels canceled the reservations. I am getting hold of my Charge Card Company and filing Fraud Charges against them as they will not return the fees charged to my card. We have talked to the hotel and got no satisfaction.... More

The room was very clean with a simple decor and wonderful beds. No complaint there. The location felt safe, which is important to me as a solo traveler. Check-in and check-out were VERY fast and efficient (I had a reservation) and the staff was friendly and professional. However, the WiFi did not work in my room (which was in the... More