We stayed here for a family wedding across the street at The City Club. Location has dining, shopping and nightlife just a few steps away. Staff was friendly, rooms were immaculate and the bed comfy. The horse drawn carriage at the corner of the property was an awesome plus. The food in Champions Bar was average and should be covered... More

I recently stayed during a weekend in this centrally located hotel to attend a conference. The meeting facilities were conveniently located and access from my room to them were fast (via elevator) or escalator. I must say that this hotel is very well located to other downtown shopping, eating and night-life venues.

Superb hotel downtown. Stayed here in 2008 and reviewed it then. Since that time they have upgraded electronics and bedding. Service is fantastic - greeted the kids with goodie bags. Rooms are very clean, albeit smallish which I believe is relective of the buidings age and is not a detractor to staying here. Indoor pool continues to be a nice... More

Concierge room staff a little too attentive at times. No meat choices for low carb breakfast. Staff unable to provide options for me when I arrived late after long work day one night and missed the cutoff time for room service by 5 minutes. Not the usual Marriott service attitude and certainly unusual for platinum premier member. Hotel restaurant very... More

Pro - Good location in Charlotte. Everything was clean and the beds were comfortable. Our room was on the backside of the hotel on the 17th floor, and we didn't experience any noise related issues that others have noted. Con - As a Marriott Platinum member, I just expect better from Marriott hotels. Our concierge level room was smaller than... More

I was recently at a conference at this hotel and although it was generally fine I was dissapointed that there was no free WiFi in the room - I think every hotel should have free WiFi and this is something I am used to when going on business trips. I was also dissapointed with my linens as they clearly had... More

I guess we've stayed at quite a few hotels in the Charlotte area and while the location was great we weren't too impressed with the hotel itself. We were given the room directly across from the ice machine and the elevator so double whammy. The hotel was pretty busy and noisy at all hours. So I guess if you're young... More

The good: Staff - every single person, bar none - were incredibly helpful, friendly, and always had smiles on their faces. I checked in early and "my" room wasn't ready, but they "found" me a room on the 6th floor, which was fine. Cleanliness - excellent! Bed - comfortable! Conference services - good. Why not five stars? 1. No in-room... More

No complaints at all during my recent four day stay for a conference. The room was pristine, and the bed was comfortable. The in-room thermostat ensured that the temperature was always just right. I kept the do not disturb sign on my door, and twice when I passed housekeeping in the hallway they checked to make sure I didn't need... More