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Courtyard Charlotte Billy Graham Parkway

321 W. Woodlawn Road, Charlotte, NC 28217
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Courtyard Charlotte Billy Graham Parkway
Ranked #62 of 166 hotels in Charlotte
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26 reviews from our community

    Trip type
Traveller rating
    11
    8
    4
    0
    3
Date Rating
Tennessee
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

We used this hotel as a convenient location to the airport. We spent the night prior to flying to Jamaica. We got an excellent rate and were able to park the car at the hotel during our vacation. The hotel offers a shuttle service to/from the airport. We opted to get a taxi, for time’s sake, when we returned but... More

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review
17 May 2013

Thank you for providing feedback of your visit to the Marriott Courtyard Charlotte Billy Graham. We appreciate the opportunity to earn your business while in Charlotte. We are located at the corner of Billy Graham Parkway and I-77. We are within 5 miles of the Charlotte Douglas Airport and the Uptown Area. Our goal is to provide high quality accomodations... More

Lexington, North Carolina, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 25 April 2013

This hotel was alright, but definitely not worth what you paid to stay here. I traveled to Charlotte for a national convention. It was fairly close to the Charlotte Convention Center which was convenient with many different parking options. Upon arrival, I was placed on the first floor room 101. It is very noisy in this room because it is... More

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review
30 April 2013

Thank you for providing feedback from your recent visit. I value your comments and will work hard to improve the product and service. About 80% of our guest rooms come equipped with a refrigerator and microwave. Unfortunately due to space limitations the particular room you stayed in did not come equipped. I will be certain to share your comments with... More

York, Pennsylvania
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 15 April 2013

This is the first time I have stayed at this hotel, even though I have stayed at another Marriott in the Charlotte area. The staff was great, always said hello in passing, treated me with respect (everyone called me "sir"), and went out of their way to say hello. I literally felt like royalty. I didn't have a refrigerator in... More

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review
18 April 2013

Thank you for providing feedback from your visit to the Marriott Courtyard Charlotte Billy Graham. We appreciate the opportunity to earn your business. Randy Rushakoff General Manager Marriott Courtyard Charlotte Billy Graham More

Jackson, Michigan
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 10 April 2013 via mobile

Pros - standard courtyard experience. Room was clean and check in was quick. Plenty of parking and hotel was easy to get to. Cons - a unique and frankly bizarre situation involved the adjoining door to the next guest room. It had an unusually tall gap at the base of the door. This allowed light and sounds to easily come... More

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review
11 April 2013

Thank you for providing feedback from your recent visit. We will utilize your feedback to explore options at reducing the light and sound on our connecting doors. While it is a benefit for some guests to have connecting doors it can be a negative expereince for some. We appreciate the opportunity to be your hotel of choice when visiting Charlotte.... More

Geneva, Switzerland
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 7 April 2013 via mobile

This was a phenomenal hotel! It was very clean,modern,and efficient. The only thing I did not like was that the pool was closed because it was not "in season" it would have been nice if the website would have said that. But other than that the hotel was amazing and I would recommend it to anyone!

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review
9 April 2013

Thank you for your feedback. We appreciate the opportunity to earn your business in Charlotte. Looking forward to Memorial Day and opening the pool for the season, We are also adding a bar area in the Courtyard outdoor space near the fireplace and will be a great spot to unwind and get some fresh air. This will be a perfect... More

Richmond, Vermont
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 April 2013

We were staying here in late March for 2 nights while doing the Spartan Race in Charlotte with some friends. The free shuttle was very quick and easy. The check-in was fast and they let us check in very early. The rooms were very nice and clean. Noise was somewhat an issue as the doors aren't very soundproof compared to... More

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review
3 April 2013

Thank you for providing feedback of your experience. I appreciate the feedback as it helps us improve the guest experience. Im sorry to hear that we had a smoker as the property is intended to be smoke free. We do charge a $250 recovery fee and go to great lengths to present rooms that are odor neutral. We will shampoo... More

Acworth, Georgia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 24 March 2013

First, the positives : Stay one night at this hotel. Rooms VERY are clean and comfy. Large with nice decor. I was on the first floor, which was very convenient. Lovely common areas and fireplace/ pool area was nice. Good location, even though it is situated on a corner and is not the easiet to get in and out of.... More

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review
25 March 2013

Thank you for providing feedback on your recent visit. Im sorry that you didnt sleep well. I will ensure we learn from your feedback and do everything we can to better soundproof our connecting rooms. Please contact me personally if you return to the area. I would love to handle your accomodations and ensure you get a very quiet room.... More

Greenville
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 23 March 2013

I loved the rooms, really felt welcomed by the staff; however, my only gripe is with the internet. Myself and other colleagues had many problems with the internet within the rooms. After four days in the hotel I finally got slow spotty internet. If the internet is a must for business, I would be concerned. The internet in the lobby... More

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review
25 March 2013

Thank you for providing feedback on your recent stay. We have upgraded our bandwidth to the brand standard of 15MB internet service. Im wondering if we have poor coverage in your particular room? I can imagine how frustrating it would be. We will verifiy all connections are receiving good signal and bandwidth. We have upgraded the property to the new... More

Allentown, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 16 February 2013 via mobile

My flight was cancelled and I was sent to this hotel. I was so glad to see an area for food and adult beverages. The service was outstanding (at the desk and the bar). The food is really just fast food but frankly the service made it 5 star. Thanks Nacole (and your co-worker) - you were smiling, empathic and... More

Was this review helpful? Yes 2
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review
9 March 2013

Thank you for sharing comments about your recent visit. I will be sure to commend Nacole and Mac about their service. I'm very thankful for the contributions and service focus of this team. We appreciate your business and hope to have you visit soon. More

Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 7 February 2013

I travel for business. Last year I had 133 hotel room nights. I have Platinum Elite status with Marriott. For the most part, all my experience with Marriott is positive. They always thank me for being at the platinum level. With that status comes free upgrades when available. I always have to ask, and most of the time I get... More

Was this review helpful? Yes 2
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review
9 March 2013

Thank you for providing comments about your visit. I will make a point to commend Vanessa for her service. I am very thankful for her service focus and will ensure she gets appropriate recognition. We appreciate your business and hope to have you return soon. More

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Additional Information about Courtyard Charlotte Billy Graham Parkway

Address: 321 W. Woodlawn Road, Charlotte, NC 28217
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #62 of 166 hotels in Charlotte
Price range (per night): 101 AUD - 178 AUD
Official Description (provided by the hotel):
The Courtyard by Marriott Charlotte Billy Graham Parkway is Charlotte's newest Marriott Brand Hotel. We offer a complimentary airport shuttle, complimentary wireless internet, onsite Bistro, Business Center, and Outdoor Pool. It's a New Stay. ... more   less 
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Courtyard Charlotte Billy Graham Parkway
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