I stayed at the Charlotte Westin in April for a business meeting Wednesday through Saturday. Everything was clean and in fine condition. Fairly modern. The front desk staff was slightly cold upon check in when I asked for a quiet room away from the elevator and ice machine but I got a good room. I will say the reviews about...
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Thank you for your review! We are delighted to know you enjoyed your trip while visiting us in April. We are glad you were able to take advantage of our Make A Green Choice Program as well. One night without housekeeping can mean significant savings for the environment. Your feedback if very beneficial in helping us to continuously improve the...
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Was at a recent convention in Charlotte, NC. Stayed at the Westin, which is right across the street from the Charlotte Convention Center, and adjacent to the downtown transit stop serving the convention center area. As a convention hotel the Westin was very convenient.
Rooms were nicely sized, and the beds and pillows were good. Linens didn't appear to be...
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Thank you for your review! We are delighted our convenient location right next door to the Charlotte Convention Center helped to make your stay more enjoyable! We apologize, however, that our associates did not exceed your expectations. We strive to make each guest experience a memorable one so that everyone, whether here for business or pleasure, leaves feeling relaxed and...
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Just had a PERFECT Westin stay in Charlotte. Very friendly efficient greeting, a lovely room WITH robe and YIPPEE ...slippers (wish they all had slippers) and a perfect sweet sleeper bed with wonderful pillows. I'm addicted to those beds and pillows! The room was impeccably clean, the wake up call right on time AND a paper under the door. Parking...
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Thank you for your kind review! We are delighted to know you enjoyed your stay and that our robes and slippers made you feel more relaxed! The next time you're here, ask your server about our 777 specials. Every day we offer a $7 wine and $7 cocktail special, available all day. From 5pm-7pm we have 7 of our most...
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We were very pleased with the location of this hotel. The double headed shower wasn't bad either:)
Thank you for your kind review! We are delighted you enjoyed your stay! We hope you'll stay with us again soon. Be well!
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I'll start by saying that I was part of a room block paid by my company, so I cannot comment on price or value of rate since I frankly don't know what the rate was. The hotel was comfortable and nicely appointed, but I wouldn't call it luxury. So if i had to put a price on it, I would...
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Thank you for your review! We are delighted to know you enjoyed your time here at The Westin Charlotte! We are also glad you enjoyed the NASCAR Hall of Fame, a very short walking distance from your hotel. We hope you’ll be back soon! Be well!
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Over the past several years, I'm certain that I have stayed in this hotem more than 25 times, as I come to Charlotte often for business. I cannot understand why they continue to let this hotel slip in quality, especially when there are so many newer and nicer options popping up in town.
Perhaps the economics just don't work for...
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Thank you for your review. We apologize we have not exceeded your expectations lately. We will use your feedback to help us continuously evolve our guest experience. We hope you’ll keep choosing Westin and allow us to show you the true Westin Way.
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“Luxury” in our environment today means more than a grand, marble hotel lobby, good mattress and lines. A hotel downtown, or near downtown, first and foremost has to provide quiet, undisturbed sleeping comfort. Hey, a good night’s sleep is the ultimate purpose of a hotel, right? Here the Westin does not deliver: Through its cheap windows (and also maybe through...
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Thank you for your review. We apologize we were unable to exceed your expectations upon your recent visit with us. We will use your feedback to help us continuously improve the overall guest experience. We hope you will stay with us again and allow us to place on you on a higher floor, perhaps avoiding some of the noise you...
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This is a fantastic hotel located within in the business section of Charlotte and adjoined to the conference centre. Very well equiped with tram station, taxis and very courteous staff, a real pleasure.
Thank you for your kind review! We are delighted to know you enjoyed your time at The Westin Charlotte! We hope to see you back very soon!
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I arrived at midnight to check in for a confirmed, guaranteed with company credit card, standard room. The manager, Jonathan, polite but distant, asked me my last name, and proceeded to scan his computer for the next 20 minutes. I asked him during this time if he couldn't find my reservation; he replied had found it. Finally he informed me...
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Thank you for your review. We apologize that your time in the Queen City was less than desirable. We have been in conversation with your travel agent to further discuss your experience. We value having you as a guest and hope in the future you will allow us to show you a true Westin experience.
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I stayed at this property for 2 nights as I was in town on business. It seems that everyone else was too as they were completely booked and did not have my room ready until almost 5pm for check-in. The lobby is huge and all tiled so when you get a group of more than 20 people in there, it...
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Thank you for your review. We are happy to know your guest room providing a convenient place for you to work and our Heavenly Beds® left you feeling refreshed! I apologize our front desk and in-room-dining team did not provide the level of service you expected. We pride ourselves on exceptional service and will definitely use your feedback for future...
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